Ordine errato

Spett. RS Consulting In data 24/09/2024 ho acquistato presso il Vostro negozio un robot per toelettatura,pagando contestualmente l’importo di [59,99]. [Non è arrivato il prodotto da me ordinato ] In mancanza di un riscontro entro 15 giorni dal ricevimento della presente, non esiterò ad adire le vie legali a tutela dei miei diritti.

[1] HAI RICEVUTO UN RECLAMO DA GRAZIELLA S HAI RICEVUTO UN RECLAMO DA GRAZIELLA SGRAZIELLA S vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@183f89bd114c387975@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE GRAZIELLA SOGGIU NUMERO FATTURA 191134 PRATICA N. 11214129 TIPOLOGIA DI PROBLEMA Pratiche commerciali scorrette DESCRIZIONE Spett. RS Consulting In data 24/09/2024 ho acquistato presso ilVostro negozio un robot per toelettatura,pagando contestualmentel’importo di [59,99]. [Non è arrivato il prodotto da me ordinato ]In mancanza di un riscontro entro 15 giorni dal ricevimento dellapresente, non esiterò ad adire le vie legali a tutela dei mieidiritti. Allegati * Screenshot_20241010-161857.png [3]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [4] PRIVACY [5]Links:------[1] . 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Vorrei sapere quando mi riaccreditare i soldi di un articolo che doveva essere un toilettatore elettrico mai arrivato