Your request (42561693) has been updated. To add additional comments, reply to this email.Maja (Ryanair) 7 dic 2023, 12::13 GMT Your Ref: CPTIT01912035-68Dear Sir/Madam,Thank you for your query.As claimant's bag exceeded the purchased allowance, they were charged the non-refundable fee.The same is regulated by our General Terms and Conditions of Carriage, to which the passenger agreed to at the time of ticket purchase:- Article 8.3.4Extra/oversized Baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee at the level set out in our Regulations (click here for Regulations concerning Cabin Baggage). Ryanair accepts no responsibility for oversized or excess Baggage which is refused at the boarding gate and subsequently abandoned by you.We trust the above has been of assistance.Kind regards,____________________________Maja K.RegulatorUfficiolegale 7 nov 2023, 12:24 GMT EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LP367W-9PN1J]
