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Pagamento non trasparente

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T. S.

A: RYANAIR

08/08/2023

Buongiorno, volevo aggiungere due bagagli in stiva al mio volo già prenotato. Ho aggiungo e visualizzato correttamente il costo di 23x2 cioè circa 47 euro nel carrello. Ho poi deciso di modificare i posti selezionamdo quelli con più spazio, il carrello non è variato... risultavano sempre e solo i 47 euro dei due bagagli in stiva. Ho inserito i dati della carta di credito e validato il pagamento visualizzando nel carrello solo il costo di 47 euro per i bagagli. L'addebito però è stato di 75 euro, corrispondenti a 47 euro dei bagagli + 28 euro per i 4 posti modificati (7euro a volo per 2 persone). Chiedo il rimborso per la poca trasparenza nell'acquisto. Grazie

Messaggi (2)

RYANAIR

A: T. S.

22/08/2023

DATA NOT AVAILABLE

RYANAIR

A: T. S.

22/08/2023

Your request (38695079) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 22 Aug 2023, 09:39 ISTRyanair ref. 38695079/H5VL5G CO Italy ref. CPTIT01851140-89Dear Sir/Madam,We refer to a claim received on 8/8/2023.Please, kindly note that under the booking reference H5VL5G the claimant TAMARA SCHIOCCHET cannot be found, indeed this booking reference is under someone else's name with different paid amounts than the one claimed in the current case.Could you please clarify and send us the correct PNR in order to look into the matter?Thank you for your cooperation.Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 8 Aug 2023, 14:47 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W0EL7Y-5RNJX] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W0EL7Y-5RNJX]


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