I, Khushall Megwar, am filing this formal and urgent complaint against HR Parcel S.r.l. (myHermes DE / HR Parcel Italy).
SHIPMENT DETAILS
- Tracking number: 02296179000158
- Dropped off by the sender at the Hermes parcel shop Bavaria Petrol IN, Suedl. Ringstr. 62, 85053 Ingolstadt (Germany) on 23 Oct 2026
- Recipient: Khushall Megwar
- Delivery address: [INSERT HOSTEL ADDRESS AS ON LABEL], Modena (MO), Italy
- Phone: [INSERT PHONE NUMBER]
- Email: [INSERT EMAIL]
THE PROBLEM
Your tracking system shows the parcel as DELIVERED on 29 Oct 2026 at 14:41 in Modena. I have NOT received it. Four days have passed.
Tracking history:
- 29 Oct 2026, 06:25: arrived at branch, Modena
- 29 Oct 2026, 09:21: loaded into the delivery vehicle
- 29 Oct 2026, 14:41: marked as delivered
The reception of the residence was CLOSED from 14:00 to 20:00 on that day, so nobody at the reception could have accepted the parcel at 14:41.
WHAT I HAVE ALREADY DONE
I sent several emails to HR Parcel and submitted a complaint through the website form. The only reply I received said my request was forwarded to the driver and that they were waiting for his check. Four days later I have no answer, no proof of delivery and no parcel.
WHAT I REQUIRE
HR Parcel must provide me in writing:
1. The full name of the person who received the parcel.
2. The exact location where it was handed over or left.
3. The delivery photo, if one was taken.
4. The signature or recipient name, if any was recorded.
5. The GPS coordinates of the delivery scan at 14:41.
6. The driver's ID, route number and written statement.
If HR Parcel cannot show a photo, signature or recipient name, there is no valid proof of delivery, and the parcel must be treated as lost or wrongly delivered while in its custody.
I DEMAND:
- A written reply with the proof of delivery within 5 working days.
- An immediate investigation, recovery of the parcel and its delivery to me as soon as possible.
- If the parcel cannot be found, full compensation for its value and my costs.
If I do not receive a proper answer, I will escalate to AGCOM (conciliation procedure), Hermes Germany, the sender and the competent authorities. All screenshots and correspondence have been kept as evidence.
