Dear Valued Customer!
We just wanted to let you know that we are waiting for your response regarding ticket 2809620. Here's a kind reminder of what the ticket was about:
Tom (Customer Care)
12 Feb 2026, 09:30 EET
Hello Lahcen,
Thank you for reaching out to us!
I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible.
Could you please let me know if there are any other email addresses you may have used during registration?
Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase.
If you paid directly with a
credit card, please provide the first 6 and last 4 digits and the cardholder’s name.
If you used
Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently.
If the payment was made through
PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID).
I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation!
Lahcen
12 Feb 2026, 09:30 EET
