Dear Valued Customer!
We just wanted to let you know that we are waiting for your response regarding ticket 3205546. Here's a kind reminder of what the ticket was about:
Tom (Customer Care)
13 Apr 2026, 13:46 EEST
Hello Sharon,
Thank you for reaching out to us.
I understand your concern regarding the charges on your account. I’ve reviewed your payment history and see that you initially signed up on
July 7, 2025, starting with a 7‑day trial at €0.99. After the trial, your monthly subscription of €49.99 was active and successfully renewed until April 12, 2026.
Rest assured that your subscription has now been
fully canceled, and no further charges will be applied to your account.
Regarding your refund request, to show our appreciation for you as a customer, we’d like to offer you an
exclusive two-year free access to PDF Guru as an alternative to a refund. This plan grants full, unlimited access to all tools—including Translate, AI Summarize, and OCR—without any subscription fees until May 12, 2028.
We truly value your understanding and hope this complimentary access helps you continue managing your documents effortlessly. Please let me know if you wish to accept this offer or if there’s anything else I can assist you with.
Warm regards,
PDF Guru Support Team
Lahcen
13 Apr 2026, 13:45 EEST
