Hello,Thank you for reaching out! Juleshere to helpUnfortunately, we were not able to identify your email address reclami@altroconsumo.it in our database. You must have used another one when signing up. We’d like to get back to you as soon as possible, so could you please provide me with the email address you used when making the purchase? A screenshot of the subscription confirmation or the charge would be helpful as well.Thank you in advance!Kind regards,JulesOmo----------This communication is confidential and may be privileged or otherwise protected. If you receive it in error, please inform us and then delete it from your system. You should not copy it or disclose its contents to anyone.On May 30, 2024 at 4:00 :PM GMT+3 reclami@altroconsumo.it wrote: