indietro

Problama con incendio all'aereoporto Cataniia

Chiuso Pubblico

Tipologia di problema:

Altro

Reclamo

F. C.

A: RYANAIR

17/10/2023

Allego il mio reclamo fatto nella pagina Ryanair Ryanair Ref: 37842994/ODDLGP/eu261Buongiorno, il rimborso che chiedo è relativo al disagio dopo l'incendio all'aereoporto di Cataniaper un disservizio ( Ryanair non ha avvisato i passeggeri che il volo era da Trapani e non più da Catania).La navetta mi ha quindi portato a Trapani in ritardo ed ho perso il volo. Sono arrivato a Trapani alle 2030.Ho dovuto quindi prendere un volo da Trapani per Bologna e non più per Veneziae poi da Bologna ho preso un taxi per Venezia ( prezzo 320 eur) ed è questa la cifra per la quale chiedo rimborso.Considerate per cortesia che viaggiavo con 2 bambini, e sono arrivato all1:30 di notte a Bologna.Allego la ricevuta del taxi. Grazie

Messaggi (1)

RYANAIR

A: F. C.

18/12/2023

Your request (41774758) has been updated. To add additional comments, reply to this email.Maja (Ryanair) 30 nov 2023, 13::32 GMT Dear Sir/Madam,Please note that we have received your message under Subject Servizio legale Altroconsumo ref:_00D3X1tm5n._500MIBW2Es:ref08376159, which seems to be a duplicate of the claim under your reference number CPTIT01898140-44, to which we replied on 20 November 2023.Could you please check and revert?Thank you in advance.Kind regards,____________________________Maja K.Regulator Support SpecialistMaja (Ryanair) 20 nov 2023, 07:54 GMT Your Ref: CPTIT01898140-44We refer to the claim submitted by Mr. FRANCESCO CLEMENTI.On behalf of Ryanair, we sincerely apologize for the schedule change of flight FR 1075 from CTA to VCE on 18 July 2023, due to closure of Catania airport.We see that the claimant is seeking an amount of 320 EUR for the taxi he paid from Venice to Bologna.Could you please confirm whether the claimant has taken the taxi alone or together with the other passengers, and if he is claiming this amount for himself alone or also in the name of other passengers of the same booking ODDLGP?Thank you in advance.Kind regards,____________________________Maja K.Regulator Support SpecialistUfficiolegale 17 ott 2023, 11:47 GMT+1 EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [4X1WPK-1VW1L]


Hai bisogno di aiuto?

I nostri avvocati esperti in diritto del consumo sono a disposizione dei nostri soci per fornire un consiglio personalizzato

Chiama il nostro servizio

I nostri avvocati avvocati sono disponibili dal lunedì al venerdì, dalle 9:00 alle 12:30 e dalle 13:00 alle 17:00 (il venerdì fino alle 16:00).