Problema con DoYouItaly.com

Ho noleggiato e pagato una vettura, non mi hanno mai dato il veicolo perchè la mia carta di credito era Virtuale. Al telefono mi hanno detto che mi avrebbero rimborsato almeno l'assicurazione €96 ma nessuno risponde alle mail che sono solo dei chatbot. Servizio clienti pessimo, non rispondono alle mail help e support. Attendo il rimborso dell'assicurazione o di essere contattata.

- Please type your reply above this line - Your request (6712429) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 5 Mar 2026, 11:52 CET Good morning, Thank you for your patience while we reviewed your case. The car rental company has confirmed that the booking was registered as a no-show and cancelled due to the customer's absence at the agreed pick-up time. For most offers on our website, the cancellation policy is very flexible and allows free cancellation up until the pick-up time indicated on your rental voucher. As long as the booking is cancelled before that time, a full refund can be issued. The cancellation policy is shown in the terms and conditions before completing the booking and is also available on your rental voucher. Please note that bookings can be cancelled or modified at any time through the link on your voucher or via the “My Booking” section of our website. As we did not receive any cancellation request before the scheduled pick-up time, we regret to inform you that we are unable to offer a refund in this case. We apologise for any inconvenience caused. Kind regards, Yana DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 3 Mar 2026, 22:45 CET

The Car Service informed us that, since we were unable to take the car, we could request a refund. I therefore ask you to proceed with the refund of at least the amount paid for the insurance, using the same payment method. Thank you

- Please type your reply above this line - Your request (6718300) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 6 Mar 2026, 16:50 CET Good afternoon, Thank you for your message. According to our records, a virtual card was presented at the rental desk. Please note that, according to the terms and conditions of the rental company, virtual cards are not accepted for vehicle collection. We would also like to remind you that these terms and conditions are clearly displayed on our website before completing the reservation. During the booking process, it is necessary to confirm that you have read and accepted the terms and conditions in order to proceed. Additionally, once the reservation is confirmed, a voucher is sent including a reminder of these conditions: Furthermore, the booking was made under a special non-refundable rate, which means that cancellations or situations where the vehicle cannot be collected are not eligible for a refund. For these reasons, unfortunately we are unable to offer a refund in this case. We sincerely regret any inconvenience this may cause. Kind regards, Miguel DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 5 Mar 2026, 15:30 CET

I am simply asking for a refund of the extra insurance cost