Problema con la mia prenotazione

Dear Algotels Customer Service, I am extremely disappointed and frustrated with the situation regarding my reservation 11258371. I contacted the hotel directly, and they informed me that my booking does not exist in their system. This is completely unacceptable. I demand that you immediately resolve this issue by either reinstating my reservation with the hotel or providing an equivalent alternative at no extra cost. Your failure to ensure that my booking is properly confirmed constitutes a serious breach of trust and contract. If I do not receive a prompt and satisfactory resolution, I will have no choice but to take legal action against your company and report this matter to the relevant consumer protection authorities. This is your final chance to address the matter urgently. I expect your response within the next 24 hours. Regards,