Dear Sir,
Thank you for contacting us. I’m Judit from the MyHeritage Billing Department, and I’m happy to assist you.
I understand that you requesteda subscription cancellation for Greta Fraboschi.
I’ve checked this and I’m not finding any active payment related to the MyHeritage account with the provided account ID.
Most likely, one of the following will help us to find a solution for the user promptly:
The email address she used when she signed up for MyHeritage
Any other email addresses she might have used
Proof of payment in the form of a
screenshot or scan, showing the amount, the date of the charge, and the name of the credit card/account holder exactly as it appears on the credit card
The last 4 digits of the credit card she used
Please reply to this email with those details and I’ll get right on it.
I look forward to hearing from you.
Kind regards,
Judit
MyHeritage Support team
On Wednesday, December 3, 2025, 4:46 PM reclami+20251203144640krc@altroconsumo.it wrote:
