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Problemi con check-in e sottrazione indebita dalla carta di credito

Risolto Pubblico

Tipologia di problema:

Altro

Reclamo

M. Z.

A: RYANAIR

08/08/2023

Buongiorno, il mio reclamo si riferisce al volo per Bruxelles del 10 luglio, delle ore 14:20 da Roma Fiumicino con arrivo alle 16:30, risultano dei pagamenti con carta di credito non giustificati a fronte del pagamento esclusivamente di 0, 59 euro per il check-in, di 11 euro relativo a Ryanair 224ylge2a , e ancora di 3 euro sempre per il 10 luglio. Mi sono fatta il check-in alle 2:00 la notte prima per non pagare la cifra di 54,00 euro, al banco in aereoporto, mentre mi vengono addebitate lo stesso 14 euro cioè 11,00 + 3,00 euro assurdo. Ho avuto molta difficoltà nel fare il check - in, l'azienda attua una politica sbagliata. Sarà lultima volta che prendo questi voli. Voglio la restituzione di 14 euro. Grazie

Messaggi (2)

RYANAIR

A: M. Z.

22/08/2023

DATA NOT AVAILABLE

RYANAIR

A: M. Z.

22/08/2023

Your request (38696173) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 22 Aug 2023, 10:09 ISTRyanair ref. 38696173/ CO Italy ref. CPTIT01851030-76Dear Sir/Madam,We refer to a claim received on 8/8/2023.Please kindly note that the provided booking reference is incorrect, therefore we cannot find the claimed booking.Could you please send us the correct PNR in order to look into the matter?Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 8 Aug 2023, 15:04 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[VKWNXL-K62M5] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[VKWNXL-K62M5]

Richiesta di assistenza 02 gennaio 2024

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