Prodotto non conforme

[1] HAI RICEVUTO UN RECLAMO DA FILIPPO M HAI RICEVUTO UN RECLAMO DA FILIPPO M FILIPPO M vi ha contattato tramite il portale Reclama Facile, un servizio della nostra associazione che ha lo scopo di favorire la comunicazione tra le parti per raggiungere una definizione amichevole della controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE? Per inviare un riscontro direttamente al Vostro cliente è sufficiente rispondere a questa email senza modificarla. In caso contrario assicuratevi di includere nella vostra risposta il seguente codice di riferimento: @@REF_ID@d82c125b07de0fafd9@REF_ID@@ Se risponderete al vostro cliente tramite altri canali il reclamo sul nostro portale resterà in sospeso, influenzando la valutazione presente sulla piattaforma del vostro servizio clienti. NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostro cliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindi visibile nella Bacheca dei reclami sul nostro sito e può essere indicizzato dai motori di ricerca: anche la vostra risposta sarà resa pubblica nella medesima pagina per garantirvi il diritto di replica. Raccomandiamo di non includere nella risposta dati personali o altre informazioni che non desiderate divulgare. Eventuali allegati restano sempre privati. Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE FILIPPO MANOLA NUMERO FATTURA 180859 PRATICA N. 10940216 TIPOLOGIA DI PROBLEMA Pratiche commerciali scorrette DESCRIZIONE Spett. RS Consulting SRL In data 05/09/2024 ho ricevuto quanto acquistato online in contrassegno una friggitrice ad aria G3Ferrari G10181 pagando contestualmente l’importo di € 90,00 + 5,00 di spese di spedizione (comunicatomi per conferma spedizione via telefono) e invece mi sono ritrovato con un prodotto decisamente di minor valore che stando alla ricevuta allegata si tratta di una non ben identificata Homevero Airfryer F e di cui allego relativa foto In mancanza di un riscontro entro 15 giorni dal ricevimento della presente, non esiterò ad adire le vie legali a tutela dei miei diritti. Allegati * IMG_20240905_160959_resized_20240905_041200122.jpg [3] * WhatsApp Image 2024-09-05 at 19.16.00.jpeg [4] * WhatsApp Image 2024-09-05 at 19.03.55.jpg [5] trackingId: __START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__ Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [6] PRIVACY [7]Links: ------ [1] . 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