Produto não corresponde à descrição

Bom dia. No dia 06/02 Comprei uma jaqueta de couro preta feita na Itália. Contudo, ontem recebi uma jaqueta preta de poliester feita na China, conforme fotos em anexo. Entrei em contato com a empresa via email, mas me informaram que não fazem troca e nem aceitam devolução. Insisti no email algumas vezes, mas a resposta foi sempre a mesma. Pleiteio, pois, o reembolso da quantia de 79 euros, incompatível com um produto chinês que é imitação de couro. Desde já agradeço

Hi there, Let me have someone from our team take a closer look at this for you. They'll get back to you shortly. With love, Sophie Customer Care Specialist Maronelli Leather -- -- Love, Sofia Maronelli reclami@altroconsumo.it wrote: Produto não corresponde à descrição ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

Cara Donatella, Grazie per averci contattato. Vorrei sinceramente scusarmi per i problemi con il tuo recente ordine. Anche se ci sforziamo di raggiungere la perfezione, fattori durante la spedizione e la gestione sono a volte al di fuori del nostro controllo, e ci dispiace che la tua esperienza sia stata meno che ideale. Per aiutarci a risolvere questo problema tempestivamente, ti preghiamo di fornire le seguenti informazioni: **- Per articoli danneggiati/fallati: una foto chiara o un breve video che mostri il difetto. Per taglie errate: una foto chiara dell'etichetta della taglia e del numero dell'articolo. Per articoli errati: una foto chiara del prodotto ricevuto. ** Ti preghiamo di fornire questi dettagli entro le prossime 24-48 ore in modo da poter elaborare immediatamente la tua soluzione. Una volta verificato l'errore, saremo felici di inviarti un sostituto gratuitamente, e sei libero di tenere l'articolo originale ricevuto. Apprezziamo la tua pazienza e comprensione mentre lavoriamo per risolvere la situazione. -- -- Love, Sofia Maronelli reclami@altroconsumo.it wrote: Produto não corresponde à descrição ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

Good morning. On February 6th, I purchased a leather jacket made in Italy, size S. However, I received a polyester jacket manufactured in China, as shown in the attached photos. I do not wish to have the product replaced, as it is clear that the company does not use leather and instead imports low-quality Chinese products for resale. I would like to request a refund, please. Thank you in advance

Hi there, Let me have someone from our team take a closer look at this for you. They'll get back to you shortly. With love, Sophie Customer Care Specialist Maronelli Leather -- -- Love, Sofia Maronelli reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA CECILIA D ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

Cara Maria, Grazie mille per la tua risposta. Ci scusiamo sinceramente per qualsiasi inconveniente questa situazione possa aver causato e apprezziamo la tua pazienza mentre lavoriamo per trovare una soluzione. Per accelerare il processo di rimborso, ci piacerebbe offrirti un rimborso del 20% del totale del tuo ordine come gesto di buona volontà. Il nostro obiettivo è fornirti una soluzione comoda e senza problemi che riconosca il tuo prezioso tempo e supporti una rapida risoluzione. Se questa opzione ti sembra accettabile, ti preghiamo di farcelo sapere al più presto, e inizieremo immediatamente il processo di rimborso. Se hai ulteriori domande o hai bisogno di ulteriori chiarimenti, non esitare a contattarci. Siamo qui per assisterti in ogni modo possibile e siamo dedicati a garantire la tua soddisfazione. Grazie ancora per la tua pazienza e comprensione, e speriamo che questa offerta fornisca una soluzione utile per te. -- -- Love, Sofia Maronelli reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA CECILIA D ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

My request is to return the product and receive a full refund, since, as I have already stated, I did not purchase a polyester jacket made in China. I purchased a leather jacket made in Italy, as described on the company’s website. Therefore, the refund would not be a gesture of goodwill, but rather an obligation, given that a product different from the one purchased was delivered to me. I look forward to a prompt resolution. Thank you.

Hi there, Thank you for reaching out. Unfortunately we're not able to accept returns — You can read our full return policy here: s:www.maronellis.comages/return-policy. That said, if there's something specific about your order you're not happy with, I'd be happy to look into what options are available. With love, Sophie Customer Care Specialist Maronelli Leather -- -- Love, Sofia Maronelli reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA CECILIA D ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

As I've explained many times, my request is receiving a full refund, since, as I have already stated, I did not purchase a polyester jacket made in China. I purchased a leather jacket made in Italy, as described on the company’s website. Therefore, the refund would not be a gesture of goodwill, but rather an obligation, given that a product different from the one purchased was delivered to me. THE PRODUCT YOU HAVE SENT TO ME IS NOT THE ONE I'BOUGHT. I look forward to a prompt resolution. Thank you.

Hi there, Thank you for reaching out. Unfortunately we're not able to accept returns — You can read our full return policy here: s:www.maronellis.comages/return-policy. That said, if there's something specific about your order you're not happy with, I'd be happy to look into what options are available. With love, Sophie Customer Care Specialist Maronelli Leather -- -- Love, Sofia Maronelli reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA CECILIA D ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

Good morning, I formally reiterate my request to return the product and receive a full refund. The item delivered is clearly not the one purchased. I ordered a leather jacket made in Italy, as advertised on your website, but received a polyester jacket manufactured in China. This constitutes a clear case of non-conformity and misleading commercial practice under EU consumer law. According to Directive (EU) 2019/771 and Directive 2005/29/EC on unfair commercial practices, I am entitled to a full refund, and not a partial reimbursement or replacement. Therefore, I request confirmation within 5 days of: the return procedure at your expense, and the full refund of the amount paid. Failing this, I will proceed with a formal complaint through the European Consumer Centre and initiate a chargeback procedure with my payment provider. I look forward to your prompt resolution. Kind regards

Hi there, I completely understand your frustration and I'd really like to get this resolved for you. I can offer a full refund to your original payment method — does that work for you? Just confirm and I'll get it processed right away. With love, Sophie Customer Care Specialist Maronelli Leather -- -- Love, Sofia Maronelli reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA CECILIA D ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

Hello Sophie, Thank you for your message. I confirm that I accept the full refund to my original payment method. Please proceed with the refund and kindly confirm once it has been processed. Thank you in advance. Kind regards,

Hi there, Thank you for reaching out. Unfortunately we're not able to accept returns — You can read our full return policy here: s:www.maronellis.comages/return-policy. That said, if there's something specific about your order you're not happy with, I'd be happy to look into what options are available. With love, Sophie Customer Care Specialist Maronelli Leather -- -- Love, Sofia Maronelli reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA CECILIA D ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

Good morning, I formally reiterate my request to return the product and receive a full refund. The item delivered is clearly not the one purchased. I ordered a leather jacket made in Italy, as advertised on your website, but received a polyester jacket manufactured in China. This constitutes a clear case of non-conformity and misleading commercial practice under EU consumer law. According to Directive (EU) 2019/771 and Directive 2005/29/EC on unfair commercial practices, I am entitled to a full refund, and not a partial reimbursement or replacement. Therefore, I request confirmation within 5 days of: the return procedure at your expense, and the full refund of the amount paid. Failing this, I will proceed with a formal complaint through the European Consumer Centre and initiate a chargeback procedure with my payment provider. I look forward to your prompt resolution. Kind regards,

Hi there, I completely understand your frustration and I'd really like to get this resolved for you. I can offer a full refund to your original payment method — does that work for you? Just confirm and I'll get it processed right away. With love, Sophie Customer Care Specialist Maronelli Leather -- -- Love, Sofia Maronelli reclami@altroconsumo.it wrote: Nuovo messaggio da MARIA CECILIA D ( s:fonts.googleapis.com) (s:fonts.gstatic.com) (s:fonts.googleapis.com/css2?family=Alegreya+Sans:wght@400;700family=Merriweather:wght@400;700display=swap)

Ok, I agree.