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RECLAMO FUI/DOPPIO ADDEBITO

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Reclamo

A. C.

A: Argos

30/01/2026

Buongiorno, ho ricevuto alcuni giorni fa un lettera da parte di ENEL ENERGIA SPA dove si dichiarava l'attivazione del Servizio di Fornitura di Ultima Istanza a seguito della cessazione del mio contratto in essere con il precedente fornitore della mia utenza gas a partire dal 1-12-25 Preciso che ARGOS non mi ha MAI comunicato nulla e che tutte le fatture sono state regolarmente pagate, compresa quella di Dicembre 2025. Avendo abilitato il pagamento diretto con domiciliazione bancaria, è stato effettuato il pagamento della bolletta di dicembre (08.01.2026) nonostante abbiate emesso una fattura di storno del medesimo importo (non restituito) Considerando che e' praticamente impossibile parlare con il supporto telefonico e ricevere anche una minima forma di assistenza, chiedo una spiegazione di quanto accaduto ed ovviamene la restituzione dell'importo gia addebitato (dicembre 2025) avendo per il medesimo periodo ricevuto la fattura da enel. Inutile esprimere il mio totale disappunto per quanto accaduto. Mi riservo di procedere nelle sedi opportune per tutelare i miei diritti

Messaggi (1)

Argos

A: A. C.

30/01/2026

Rispondi sopra questo messaggio. li, ol . li margin-top:0; margin-bottom:9px ul ul, ol ul, ul ol, ol ol margin-bottom:0 dl margin-bottom:18px; margin-top:0 dt font-weight:700; margin-bottom:4.5px; margin-top:0 dd margin-bottom:9px; margin-top:0; margin-left:0 code, kbd, pre, samp font-family:Menlo,Monaco,Consolas,'Courier New',monospace code background:f6f6f6; color:555555; padding:2px 4px; font-size:12px; white-space:nowrap kbd background:f6f6f6; color:555555; padding:2px 4px; font-size:12px pre background:f6f6f6; border:1px solid cccccc; color:555555; line-height:1.4; margin:0 0 9px; padding:9px; font-size:12px; display:block; word-wrap:break-word pre code background-color:transparent; border-radius:0; color:inherit; font-size:inherit; padding:0; white-space:pre-wrap blockquote border-left:0 solid cccccc; margin:0 0 18px 36px; padding:0; color:777777; font-family:'Open Sans','Helvetica Neue',Helvetica,Arial,sans-serif; font-style:italic; font-weight:400; line-height:1.4; font-size:13px blockquote p:last-child, blockquote ul:last-child, blockquote ol:last-child margin-bottom:0 blockquote footer, blockquote small, blockquote .small color:777777; line-height:1.4; font-size:9px; display:block blockquote:before, blockquote:after content:'' q quotes:none q:before, q:after content:''; content:none cite font-style:normal .shipment-track th text-align:left .shipment-track . t .. th, .shipment-track . tfoot .. th, .shipment-track . t .. , .shipment-track . tfoot .. vertical-align:top .shipment-track . thead .. th, .shipment-track . thead .. vertical-align:bottom .shipment-track . thead .. th, .shipment-track . t .. th, .shipment-track . tfoot .. th, .shipment-track . thead .. , .shipment-track . t .. , .shipment-track . tfoot .. padding:0 9px .email-items th text-align:left .email-items . t .. th, .email-items . tfoot .. th, .email-items . t .. , .email-items . tfoot .. vertical-align:top .email-items . thead .. th, .email-items . thead .. vertical-align:bottom .email-items . thead .. th, .email-items . t .. th, .email-items . tfoot .. th, .email-items . thead .. , .email-items . t .. , .email-items . tfoot .. padding:0 9px @media only screen and (max-width: 639px) , background-color:ffffff; width:100%!important .main max-width:100%!important; min-width:240px; width:auto!important .rma-items , .rma-items th font-size:12px!important; padding:5px!important @media only screen and (max-width: 479px) .header, .main-content, .footer padding:22.5px 9px!important .footer display:block; width:auto!important .email-features . t .. clear:both; display:block; padding-top:18px; width:auto!important .email-summary h1 font-size:23px!important .order-details .address-details, .order-details .method-info display:block; padding:9px 0!important; width:auto!important .order-details .address-details h3, .order-details .method-info h3 margin-top:0!important; margin-bottom:4.5px!important .button .inner-wrapper width:100%!important .button .inner-wrapper a font-size:16px , , , a , a:visited color:0088cc!important; text-decoration:none!important a:hover color:0088cc!important; text-decoration:underline!important a:active color:0088cc!important; text-decoration:underline!important .no-link a, .address-details a color:777777!important; text-decoration:none!important .button .inner-wrapper :hover background-color:0088cc!important .button .inner-wrapper a:active, .button .inner-wrapper :active background-color:0088cc!important .button a:active, .button a:hover, .button a:visited border:1px solid 0088cc; color:ffffff!important; text-decoration:none!important .email-items overflow-x:auto; overflow-y:hidden; width:100% --. Gentile cliente, reclami@altroconsumo.it. Abbiamo ricevuto il tuo messaggio: grazie per averci scritto. L’esigenza verrà presa in carico e gestita nel più breve tempo possibile dal reparto di competenza, Argos Company, Il tuo ticket: WNE-25763 Oggetto: RECLAMO FUI/DOPPIO ADDEBITO Messaggio: RECLAMO FUI/DOPPIO ADDEBITO[ATTENZIONE - EXTERNAL MAIL] NON rispondere, cliccare link ed aprire allegati a meno che non si sia verificato il mittente e si sappia che il contenuto ? sicuro. /* Remove space around the email design. */ , margin: 0 auto !important; padding: 0 !important; height: 100% !important;* Stop Outlook resizing small text. */ * -ms-text-size-adjust: 100%; /* Stop Outlook from adding extra spacing to s. */ , mso--lspace: 0pt !important; mso--rspace: 0pt !important; /* Use a better rendering method when resizing images in Outlook IE. */ -ms-interpolation-mode: bicubic; /* Prevent Windows 10 Mail from underlining links. Styles for underlined links should be inline. */ a text-decoration: none; a, a[href] Margin: 0; color: 0171a1; font-family: Lato,Arial,Verdana,Sans-Serif; font-weight: 400; line-height: 2; margin: 0; padding: 0; text-align: left; text-decoration: underline !important; small.attachment-none font-size: 85%; padding-right: 10px; font-weight: normal; @media (max-width:616px) .footer th padding-top: 0 !important; padding-bottom: 0 !important .footer th:first-child padding-top: 20px !important .panel-highlight th, .panel-highlight th h2, .panel-highlight th p text-align: center !important .panel-highlight th .icon-text display: inline-block @media only screen min-height: 100%; background: ececec @media (max-width:616px) .button a font-size: 14px !important; text-align: center !important .small-float-center margin: 0 auto !important; float: none !important; text-align: center !important .small-text-center text-align: center !important .small-text-left text-align: left !important .small-text-right text-align: right !important .hide-for-large width: auto !important; overflow: visible !important; max-height: none !important; font-size: inherit !important; line-height: inherit !important . .container .hide-for-large, . .container .row.hide-for-large display: !important; width: 100% !important . .container .callout-inner.hide-for-large display: -cell !important; width: 100% !important . .container .show-for-large display: none !important; width: 0; mso-hide: all; overflow: hidden h1 font-size: 20px !important h2 font-size: 18px !important h3 font-size: 16px !important h4 font-size: 14px !important h5 font-size: 12px !important h6 font-size: 11px !important , p, ., , th font-size: 14px !important p.lead font-size: 14px !important . center min-width: 0 !important . .container width: 95% !important . .column, . .columns height: auto !important; -moz-box-sizing: border-box; -webkit-box-sizing: border-box; box-sizing: border-box; padding-left: 16px !important; padding-right: 16px !important . .column .column, . .column .columns, . .columns .column, . .columns .columns padding-left: 0 !important; padding-right: 0 !important . .collapse .column, . .collapse .columns padding-left: 0 !important; padding-right: 0 !important .small-1, th.small-1 display: inline-block !important; width: 8.33333% !important .small-2, th.small-2 display: inline-block !important; width: 16.66667% !important .small-3, th.small-3 display: inline-block !important; width: 25% !important .small-4, th.small-4 display: inline-block !important; width: 33.33333% !important .small-5, th.small-5 display: inline-block !important; width: 41.66667% !important .small-6, th.small-6 display: inline-block !important; width: 50% !important .small-7, th.small-7 display: inline-block !important; width: 58.33333% !important .small-8, th.small-8 display: inline-block !important; width: 66.66667% !important .small-9, th.small-9 display: inline-block !important; width: 75% !important .small-10, th.small-10 display: inline-block !important; width: 83.33333% !important .small-11, th.small-11 display: inline-block !important; width: 91.66667% !important .small-12, th.small-12 display: inline-block !important; width: 100% !important .column .small-12, .column th.small-12, .columns .small-12, .columns th.small-12 width: 100% !important . .small-offset-1, . th.small-offset-1 margin-left: 8.33333% !important; Margin-left: 8.33333% !important . .small-offset-2, . th.small-offset-2 margin-left: 16.66667% !important; Margin-left: 16.66667% !important . .small-offset-3, . th.small-offset-3 margin-left: 25% !important; Margin-left: 25% !important . .small-offset-4, . th.small-offset-4 margin-left: 33.33333% !important; Margin-left: 33.33333% !important . .small-offset-5, . th.small-offset-5 margin-left: 41.66667% !important; Margin-left: 41.66667% !important . .small-offset-6, . th.small-offset-6 margin-left: 50% !important; Margin-left: 50% !important . .small-offset-7, . th.small-offset-7 margin-left: 58.33333% !important; Margin-left: 58.33333% !important . .small-offset-8, . th.small-offset-8 margin-left: 66.66667% !important; Margin-left: 66.66667% !important . .small-offset-9, . th.small-offset-9 margin-left: 75% !important; Margin-left: 75% !important . .small-offset-10, . th.small-offset-10 margin-left: 83.33333% !important; Margin-left: 83.33333% !important . .small-offset-11, . th.small-offset-11 margin-left: 91.66667% !important; Margin-left: 91.66667% !important . .columns .expander, . .columns th.expander display: none !important . .right-text-pad, . .text-pad-right padding-left: 10px !important . .left-text-pad, . .text-pad-left padding-right: 10px !important .menu width: 100% !important .menu.small-vertical , .menu.small-vertical th, .menu.vertical , .menu.vertical th display: block !important .menu[align=center] width: auto !important .button.small-expand, .button.small-expanded width: 100% !important .button.small-expand , .button.small-expanded width: 100% .button.small-expand a, .button.small-expanded a text-align: center !important; padding-left: 0 !important; padding-right: 0 !important .button.small-expand center, .button.small-expanded center min-width: 0 !important a.attachments color: 0171a1; font-weight: normal; text-decoration: underline small.attachment-none font-size: 85%; padding-right: 10px; font-weight: normal


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