RECLAMO per negato rimborso per Serious illness

Buongiorno,in data 27/07/2023 avevo già provveduto ad inoltrare richiesta di rimborso per il volo BGY/Napoli del 14/07/2023 causa malattia grave del passeggero (sottoscritta Elisa Gherardi), che mi è stata negata in quanto purtroppo nella confusione, avevo allegato il verbale del Pronto Soccorso sbagliato (era un vecchio documento del 2022), che nulla ha a che vedere con il verbale del Pronto Soccorso del 09/07/2023 della mia frattura che ha causato la mia impossibilità di viaggiare sul volo di andata della mia prenotazione NJLDND.Io e la passeggera Martina Macchi il 14/07/2023 abbiamo infatti raggiunto Napoli in treno (invece del volo Ryanair da noi originariamente prenotato) al fine di rispettare la mia prescrizione medica di NON viaggiare IN AEREO per 7gg dopo la mia frattura.Il dottore mi ha infatti autorizzata a raggiungere Napoli via treno (allego biglietto del treno da noi acquistato dopo l'incidente).Il dottore mi ha anche autorizzata a viaggiare sul volo di ritorno del 16/07/2023.Abbiamo quindi perso il volo di andata.Allego il verbale corretto del Pronto Soccorso, e vi chiedo di riesaminare la mia richiesta di rimborso per MALATTIA GRAVE DEL PASSEGGERO, da applicarsi solo sul volo di andata BGY/Napoli per entrambe le passeggere: ELISA GHERARDI e MARTINA MACCHI:RICHIESTA DI RIMBORSO PER MALATTIA GRAVE PASSEGGERO:- Volo BGY/Naples 14/07 (2 passeggeri): Eur 72,64- Bagaglio 10kg (1 passeggero): Eur 35,00TOTALE RIMBORSO: Eur 107,64In allegato invio le ricevute delle spese per le quali si chiede il rimborso.In attesa di un vostro gentile riscontro e certi della vostra attenzione, vi ringrazio anticipatamente e porgo cordiali saluti,Elisa Gherardi

Your request (42126380) has been updated. To add additional comments, reply to this email. Balazs K. (Ryanair) 29 nov 2023, 13::45 GMT CO IT: CPTIT01903957-41Ryanair Ref: 42126380 -NJLDNDDear Sir/Madam,We refer to your recent correspondence, on behalf of Ms Elisa Gherardi.In accordance with Ryanair's General Terms and Conditions of Carriage, our tickets are non-refundable.Ryanair may refund the booking, under these circumstances. Please, see the following extract:10.4 Death or serious illness of a booked passenger: s:www.ryanair.com/ie/en/useful-info/help-centre/terms-and-conditionsIf a passenger, who is part of the reservation, becomes seriously ill, and cannot travel, he/she can submit a request for a refund for the affected passenger or all members of the same reservation.To do this, they must provide adequate evidence of the serious illness that prevented travelling.Please be advised that passenger could have changed the flight to a more sui date.Taking into account the above, we cannot process the refund request.Best regards,Balazs K. Ufficiolegale 25 ott 2023, 14:34 GMT+1 EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[LPXP1Z-WWJZN]