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Reclamo Surprise Destination Bucharest 2gg+1night

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Tipologia di problema:

Voli - Modifiche e cancellazioni

Reclamo

S. L.

A: FlyKube

30/04/2025

Segnalazione 12582994 Altroconsumo Con riferimento al pacchetto in oggetto del 17+18 gennaio 2025, a seguito di acquisto copertura assicurativa basic che, come da portale www.flykube.com indica copertura su cancellazione viaggio ed a seguito cancellazione del volo di andata per guasto aeromobile e dell'impossibilità di fruire di volo lo stesso giorno con conseguente perdita del soggiorno hotel e del volo di rientro del giorno successivo, richiediamo il refund completo del prezzo pagato per i seguenti motivi: 1) Impossibilità di usufruire della vacanza acquistata a seguito cancellazione volo andata; 2) Copertura assicurativa internationale basic non chiara nelle coperture previste al momento dell'acquisto, indicando "cancellazioni" sia nel flyer che accedendo a sezione "+info". Importo dovuto: EUR 236,26 (296,24 - refund volo andata ricevuto 59,98) + spese In mancanza di vostro riscontro, ci troveremo costretti a tutelare i nostri interessi nelle sedi più opportune.

Messaggi (3)

FlyKube

A: S. L.

30/04/2025

Dear Kuber, Thank you for reaching out to us! This is an automatic response to confirm that we have received your email. Our team is dedicated to providing you with the best support possible and will address your inquiry based on the urgency of the request. Here’s how our response time is categorized: 1. Immediate Urgent Response (within 1 hour): If your inquiry is extremely urgent, please contact us immediately via WhatsApp at +393314047147 for a prompt response. 2. Standard Response (within 24 hours): For regular support inquiries, you can expect a response from our team within 24 hours. 3. Non-Urgent Response (within 48 hours): For less urgent matters, we aim to respond within 48 hours. This allows us to manage and prioritize requests effectively, ensuring that all customers receive timely and accurate support. Your issue is important to us, and we strive to resolve it as quickly and efficiently as possible. Please note that these timings are applicable during our business hours, from 9am to 6pm. We appreciate your patience and understanding. Best regards, Flykube Team On Wed, 30 Apr at 10:30 AM , Reclami reclami@altroconsumo.it wrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ 66985:892848

S. L.

A: FlyKube

03/06/2025

Kind Reminder. Thank you.

FlyKube

A: S. L.

03/06/2025

Dear Kuber, Thank you for reaching out to us! This is an automatic response to confirm that we have received your email. Our team is dedicated to providing you with the best support possible and will address your inquiry based on the urgency of the request. Here’s how our response time is categorized: 1. Immediate Urgent Response (within 1 hour): If your inquiry is extremely urgent, please contact us immediately via WhatsApp at +393314047147 for a prompt response. 2. Standard Response (within 24 hours): For regular support inquiries, you can expect a response from our team within 24 hours. 3. Non-Urgent Response (within 48 hours): For less urgent matters, we aim to respond within 48 hours. This allows us to manage and prioritize requests effectively, ensuring that all customers receive timely and accurate support. Your issue is important to us, and we strive to resolve it as quickly and efficiently as possible. Please note that these timings are applicable during our business hours, from 9am to 6pm. We appreciate your patience and understanding. Best regards, Flykube Team On Tue, 3 Jun at 5:01 PM , Reclami reclami@altroconsumo.it wrote: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ 68014:892848

Richiesta di assistenza 05 giugno 2025

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