Your request (38781472) has been updated. To add additional comments, reply to this email. MAD Kinga Loretta Simon (Ryanair) 22 Aug 2023, 10:37 IST Ryanair ref. 38781472/MC47NL CO Italy ref. CPTIT01852517-11Dear Sir/Madam,We refer to your correspondence, dated 10/8/2023.We sincerely regret the inconvenience incurred to the passengers, however we would like to draw attention to the following.To ensure that we board and depart on time, check-in desks close 40 minutes before the scheduled departure timeand all passengers should be at the boarding gate at least 30 minutes before departure, as the gate closes 20 minutes prior to the scheduled departure time.This requirement is stated on customers' boarding passes and travel itinerary as well as in our Terms and Conditions, agreed to at the time of purchase(s:www.ryanair.com/ie/en/useful-info/help-centre/terms-and-conditions):The departure gate for each Ryanair flight is displayed on the airport information screens, and above the gate itself. Gate and flight information is displayed inthe '˜Day of Travel Assistant' in our app and on screens at the airport. It is each customer's responsibility to arrive at the correct gate in time for their flight.We cannot delay other passengers by accepting late customers for travel. The measures we take are necessary to ensure that our flights depart on time, and our customers who arrived at the boarding gate on time are not inconvenienced. Customers who miss their flight, have the option to pay a missed departure fee if they wish to continue their journey.We confirm that the passengers paid the missed departure fee and boarded the operative flight FR3002 from STN to CIA on 7/8/2023.Regarding the above mentioned, we regret to inform you that no entitlement to compensation arises under EU261/2004 Regulation. Moreover, please kindly note that we are not in the position to process the refund request.We hope that the above clarifies the matter.Kind regards,Kinga Loretta SRegulator Support Specialist Ufficiolegale 10 Aug 2023, 09:54 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[9K5E54-212W3]
