Refund request and cancellation of subscription – €44.95

Dear PDF Leader Billing Team, I am contacting you regarding a charge of €44.95 made on 26 September 2026, showing on my card statement as: SA *PDFLEADER.COM Nicosia I previously used PDF Leader only once for a single PDF-related service. I was not aware that this transaction had resulted in a recurring subscription, and I did not knowingly authorize the subsequent €44.95 charge. I therefore request: A full refund of the €44.95 charge made on 26 September 2026. The immediate cancellation of any active subscription associated with my account or payment details. Written confirmation that no further charges will be made. Confirmation of the date and method of the refund. Please treat this as a formal request regarding an unauthorized recurring charge. The email address associated with my PDF Leader account is: danielamenzione@hotmail.it I would appreciate your written confirmation as soon as possible. Kind regards, Daniela Menzione

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 4167615. Here's a kind reminder of what the ticket was about: Tom (Customer Care) 28 Sept 2026, 16:16 EEST Hello Lahcen, Thank you for reaching out to us. I can confirm that the subscription associated with danielamenzione@hotmail.it has been canceled, and no further charges will be applied to the account. I also see that the account started with a 7-day trial on September 19, 2026 for €0.95, followed by a monthly rebill of €44.95 on September 26, 2026. Regarding the refund request, to show our appreciation as a customer, we’d like to offer an exclusive two-year free access to our platform as an alternative to a refund. This plan includes unlimited access to all PDF Leader features with no monthly subscription fees for a full 2 years. We hope this option provides a better experience and allows continued use of our services without additional cost. Please let us know if you would like to activate the complimentary two-year access, and we’ll arrange it for you right away. Kind regards, PDF Leader Support Team Lahcen 28 Sept 2026, 16:15 EEST

Hello Tom, Thank you for confirming that the subscription associated with my email address has been canceled and that no further charges will be applied. However, I do not wish to accept the two-year complimentary access to PDF Leader. I am requesting a full refund of the €44.95 charge made on September 26, 2026. I used PDF Leader only once for the €0.95 trial on September 19, 2026. I did not knowingly intend to continue with a monthly subscription, and I do not wish to use the service for an additional two years. Please process the full refund of €44.95 to the original payment method and confirm once the refund has been issued. I would appreciate it if you could treat this as my final refund request regarding this charge. Thank you for your assistance. Kind regards, Daniela