To: SHEIN
On July 17, 2026, I purchased a [PRODUCT] from your online store and paid the amount of [19.98] at the time of purchase
Upon delivery of the product on [July 23, 2026], having had the opportunity to inspect its characteristics firsthand, I decided to exercise my right of withdrawal pursuant to Art. 52 et seq. of Legislative Decree 206/05. I sent you a notice to that effect via the app on [July 23, 2026]—within the maximum 14-day period following delivery.
On 07/23/2026, you replied, accepting the return request and providing me with instructions for returning the merchandise. I followed your instructions and received confirmation that the product had arrived at your facility on 07/28/2026
However, as of today, after 15] days, I have not yet received a refund of the amount paid, which was 19.98; instead, I was refunded 2.00 euros, so this refund is completely incorrect. I ask that you reimburse me this amount as soon as possible by crediting the payment method used for the purchase.
I expect a response within 15 days of receiving this letter, which shall serve as a formal notice of default pursuant to and for the purposes of Article 1219 of the Italian Civil Code.
