Richiesta di risarcimento per malfunzionamento del sistema di intrattenimento a bordo – Volo LH501

Alla cortese attenzione del Servizio Clienti Lufthansa, Mi rivolgo a voi in merito al volo LH501 operato da Lufthansa il 10 maggio 2025, con partenza da Rio de Janeiro (GIG) alle ore 15:25 e arrivo a Francoforte (FRA) alle ore 06:40 del giorno successivo. Durante l'intero volo, il mio schermo personale del sistema di intrattenimento a bordo non era funzionante, impedendomi di accedere ai servizi offerti agli altri passeggeri, come film, musica, giochi e altre funzionalità. Questo disservizio ha compromesso significativamente il comfort del viaggio, soprattutto considerando la durata del volo di oltre 11 ore. Desidero sottolineare che, secondo il Regolamento (CE) n. 261/2004 e la Convenzione di Montreal del 1999, i passeggeri hanno diritto a un trattamento equo e a un risarcimento adeguato in caso di disservizi che incidano sull'esperienza di viaggio. La giurisprudenza e le pratiche commerciali riconoscono l'importanza dei servizi accessori, come l'intrattenimento a bordo, soprattutto quando inclusi nel prezzo del biglietto. Pertanto, richiedo un risarcimento proporzionato al disagio subito. Allego a questa comunicazione una copia del mio biglietto aereo come prova del viaggio effettuato. Resto in attesa di un vostro cortese riscontro e di una soluzione soddisfacente a questa problematica. Cordiali saluti, Daniele Converti

Your reference: @@REF_ID@0b55886bd521a87458@REF_ID@@ Our reference: FB ID 41582140 Your client(s): Daniele Converti To whom it may concern,  Thank you for your inquiry.  May we kindly ask you to communicate the contact details of the passenger for the bank details and the legitimation. Sincerely, Lufthansa Customer Relations If you have any questions or would like to send us additional information, you can use the reply function in your e-mail program. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. The Lufthansa Feedback ID is required in order to correctly assign your request. Alternatively, you can use use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry. Lufthansa is a member of Star Alliance Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168 Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx

Dear Lufthansa Customer Relations, Following your request, please find below the bank details and personal information of the passenger for the purpose of the bank transfer and legitimation. Bank Account Details: Account Holder: Daniele Giuseppe Converti IBAN: IT66W0301503200000005779635 SWIFT/BIC: FEBIITM1 Bank Name: FinecoBank S.p.A. Bank Address: FinecoBank, Piazza Durante 11, 20131 Milan, Italy Account Holder’s Address: Largo Appio Claudio 342 00174 Rome Italy Please find attached a copy of my passport for identification purposes. Should you require any additional information or documentation, please do not hesitate to contact me. Kind regards, Daniele Giuseppe Converti

Your reference: @@REF_ID@0b55886bd521a87458@REF_ID@@ Our reference: FB ID 41582140 Your client(s): Daniele Converti To whom it may concern, Thank you for bank details. Regarding the legitimation we kindly ask for the passenger receipt, boarding passes or booking confirmation. Many thanks in advance. Sincerely, Lufthansa Customer Relations If you have any questions or would like to send us additional information, you can use the reply function in your e-mail program. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. The Lufthansa Feedback ID is required in order to correctly assign your request. Alternatively, you can use use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry. Lufthansa is a member of Star Alliance Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168 Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx

Hello, Please find enclosed receipt, boarding passes and booking confirmation. Let me know what else you need! Thank you, Daniele Converti

Your reference: @@REF_ID@0b55886bd521a87458@REF_ID@@ Our reference: FB ID 41582140 Your client(s): Daniele Converti To whom it may concern,  We refer to the information sent by the passenger on May 19, 2025, and inform you that we can see that attachments are available, but we have no access. May we kindly ask you to send the booking confirmation and the boarding pass directly to the email customer.relations@lufthansa.com with mentioning the FB ID 41582140. We thank you very much in advance for your cooperation. Sincerely, Lufthansa Customer Relations If you have any questions or would like to send us additional information, you can use the reply function in your e-mail program. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. The Lufthansa Feedback ID is required in order to correctly assign your request. Alternatively, you can use use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry. Lufthansa is a member of Star Alliance Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168 Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx

Dear Lufthansa Customer Relations, I just sent an e-mail, as per your request, with object "FB ID 41582140 - Passenger files attachments". I hope everything works now. Looking to hearing from you. Kind Regards, Daniele Converti

Your reference: Our reference: FB ID 41582140 Your client(s): Daniele Giuseppe Converti To whom it may concern,  We refer to the above mentioned claim, we know how important a good entertainment program is, especially on long haul flights. It makes time pass faster and helps you to relax. Since you had to do without it, we will of course refund you 40.45 EUR, which is 15 percent of the coupon value from Rio de Janeiro – Frankfurt. The amount will be credited to the passengers’ account within the next ten days. Despite this experience, we hope that we can welcome you on board Lufthansa again soon. Sincerely, Lufthansa customer Relations If you have any questions or would like to send us additional information, you can use the reply function in your e-mail program. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. The Lufthansa Feedback ID is required in order to correctly assign your request. Alternatively, you can use use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry. Lufthansa is a member of Star Alliance Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168 Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx