Buongiorno
o: care@airindia.com
Subject: Re: Reg: Case # 35254706 - [ thread::p0GFxydwLDiGOzajqMuskAA:: ]
Good morning,
We accept a refund of six hundred euros per passenger.
Here are the details of the two passengers on the Merlo reservation:
1'passenger: MERLO ANNA
iban: IT79S0323901600100000195302
country: Italy
Preferred bank currency: EURO
2'passenger: STILLIO PAOLA
iban: IT81N0326844410053836717290
country: Italy
Preferred bank currency: EURO
regards,
Anna Merlo
Il 03/02/2026 07:50 CET Air India Care [care@airindia.com] ha scritto:
Dear Mrs. Merlo,
In continuation of the trail email.
Upon reviewing the booking details under PNR ZJORWO, we noted that your journey was originally booked on flight AI 138 G, 17 November, Milan to Delhi sector. Unfortunately, this flight was impacted due to operational reasons and booking re-accommodated on the alternative flights EK 092 on 17 November, Milan to Dubai and Dubai to Delhi
While your experience cannot be obliterated, we would like to offer a compensation of EUR 600 per passenger which will be credited to your bank account.
To initiate the compensation process, we kindly request:
Your confirmation of acceptance of this offer
Details of your preferred bank currency and the country of your bank
Additionally, we have observed that the email address associated with the case ID does not match the email on the booking. Therefore, we request you to provide a signed letter of authorization in the prescribed format to validate this process.
To
Air India Limited
Subject: Authorization to Claim Compensation/Service Recovery Amount – Reference Case No: [Insert Case Number]
Dear Sir/Madam,
I, [Travelling Passenger Name], hereby authorize Mr. [Claimant Name], bearing the email address [Email ID used for case creation], to claim the service recovery amount of [Compensation Amount] on my behalf.
This authorization pertains to Case No: [Insert Case Number], and I confirm that I have no objection to this authorization and will not hold Air India liable for any further settlement regarding the same case.
PNR & Ticket No: [Insert Details]
Name of Passenger: [Insert Name]
Signature: ____________________
Date: ____________________
This authorization will allow us to validate the request and proceed with the payment in line with our protocols.
Also, we request that you to provide the photo ID with signature. Please ensure that the signature on the letter of authorization matches the signature on the photo ID.
Thank you for contacting Air India.
Regards,
Gunjan
Customer Service and Support
Air India
ho altra documentazione ditemi cosa può servire
specifico solo che dovevamo partire il 17/11/25 ma due mesi circa prima della partenza ci hanno spostate al 16/11/25 e poi all'ora di pretnza il volo è sttao cancellato.
siamo state spostate poi al giorno dopo su unvolo con scalo a Dubai.
Grazie per l'attenzione
