indietro

Rimborso biglietto aereo non usufruito

Risolto Pubblico

Tipologia di problema:

Altro

Reclamo

M. C.

A: RYANAIR

03/11/2023

Buongiorno, ho prenotato per sbaglio un ticket su Ryanair ieri sera (02/11/2023).Avrei bisogno del rimborso, in quanto in teoria entro 14 giorni potrei richiederlo. Potreste aiutarmi?

Messaggi (2)

RYANAIR

A: M. C.

01/12/2023

Your request (42458571) has been updated. To add additional comments, reply to this email.----------------------------------------------Risposta fornita da: Maja, 1 dic 2023, 14::58 GMTYour Ref: CPTIT01910027-00Dear Sir/Madam,We refer to the claim submitted by Mr. MARCELLO CONOSCITORE.Pursuant to Article 10.1 of our General Terms and Conditions of Carriage, to which the passenger agreed to at the time of ticket purchase, our tickets are non-refundable, as per below: ![](s:ryanairsupport.zendesk.com/attachments/token/Kpp5twkrRNbOszCLiEl3gy8B6/?name=inlineImage.png)The flight of claimant's booking MLYU9D operated as scheduled.Taking everything into account, please be advised that we cannot process the refund request.We trust that this clarifies the matter.Kind regards,____________________________Maja K.Regulator Support Specialist----------------------------------------------Risposta fornita da: Ufficiolegale, 3 nov 2023, 17:10 GMT**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------Questa email è un servizio di Ryanair.[LP2V45-LRJDW] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------Questa email è un servizio di Ryanair.[LP2V45-LRJDW]

RYANAIR

A: M. C.

18/12/2023

Your request (42458571) has been updated. To add additional comments, reply to this email.Maja (Ryanair) 1 dic 2023, 14::58 GMT Your Ref: CPTIT01910027-00Dear Sir/Madam,We refer to the claim submitted by Mr. MARCELLO CONOSCITORE.Pursuant to Article 10.1 of our General Terms and Conditions of Carriage, to which the passenger agreed to at the time of ticket purchase, our tickets are non-refundable, as per below:The flight of claimant's booking MLYU9D operated as scheduled.Taking everything into account, please be advised that we cannot process the refund request.We trust that this clarifies the matter.Kind regards,____________________________Maja K.Regulator Support SpecialistUfficiolegale 3 nov 2023, 17:10 GMT EXTERNAL EMAIL: This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair Ryanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland. [LP2V45-LRJDW]


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