Reclamo
C. R.
A: Shein
Hi, i need a refund for two orders, GSO13Q22W002CD0 and GSO130228005AVR. Two orders, returned with Inpost locker and succesfully delivered ( i have delivery proof) and absolutely no refund for both! It’s over a month and i’m tired of waiting, refund me now or i will sue you! I am a gold shein customer and i don’t want to lose 30 euro of refund for each order ( 60 euro in total!) , hurry up and refund me! There are no reasons for that
Messaggi (17)
Shein
A: C. R.
Dear Customer Your request GEUTKWF99SGP6D2 has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. lbrahem SHEIN 2025-10-24 15:49::51GMT+8 Al fine di fornire un servizio migliore, ci permetta di inoltrare questa richiesta al dipartimento competente. Riceverai una risposta entro 24 ore. Grazie per la vostra pazienza e comprensione. Customer Service Department reclami 2025-10-24 05:45:22GMT+8
C. R.
A: Shein
ok
Shein
A: C. R.
Dear Customer Your request GEUTKWF99SGP6D2 has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Victoria SHEIN 2025-10-25 13:50::13GMT+0800 Hello, I hope this email finds you well. This is Victoria, a senior representative from SHEIN's Global Customer Service Team. Thank you for reporting this issue. To avoid any misunderstanding happens, please allow me to reply in English. Could you please provide us with relevant return receipts, such as: 1. Return receipt with the weight of the returned package; 2. Photo of the returned package, including clear information about the shipping number and weight; We will be happy to send a feedback to the warehouse for further review. Please consider providing relevant information so we can better serve you. If you have any further questions or require further assistance, please contact us. We appreciate your understanding and support, and look forward to hearing from you! Customer Service Department lbrahem SHEIN 2025-10-24 15:49:51GMT+0800 Al fine di fornire un servizio migliore, ci permetta di inoltrare questa richiesta al dipartimento competente. Riceverai una risposta entro 24 ore. Grazie per la vostra pazienza e comprensione. Customer Service Department reclami 2025-10-24 05:45:22GMT+0800
C. R.
A: Shein
i only have delivery proof, why should i have to do photos if i never had problems??? It’s your fault
Shein
A: C. R.
Dear Customer Your request GEUTKWF99SGP6D2 has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Mark SHEIN 2025-10-25 19:28::41GMT+0800 Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWFAGP6B3XV in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore. Customer Service Department reclami 2025-10-25 17:04:15GMT+0800
Shein
A: C. R.
Dear Customer Your request GEUTKWFAGP6B3XV has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Mark SHEIN 2025-10-25 19:28::41GMT+0800 Thanks for your message! You sent two emails about the same problem, so we have merged these two emails into a single email, but don't worry, we will help you solve your problem in this ticket GEUTKWF99SGP6D2. Thanks for your understanding. For any other requests, do not hesitate to contact me, we will answer you within 24 hours. Customer Service Department reclami 2025-10-25 05:45:44GMT+0800
Shein
A: C. R.
Dear Customer Your request GEUTKWF99SGP6D2 has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Victoria SHEIN 2025-10-26 14:19::57GMT+0800 Hello, Hope this email finds you well. To avoid any misunderstanding happens, please allow me to reply in English. GSO13Q22W002CD0 GSO130228005AVR We have forwarded your concern to the relevant department and are currently awaiting their response. We kindly ask for your patience as we work to resolve this issue. If you have any further questions or additional information to provide in the meantime, please don't hesitate to let us know. Thank you for your understanding. Best regards, Customer Service Department Mark SHEIN 2025-10-25 19:28:41GMT+0800 Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWFAGP6B3XV in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore. Customer Service Department reclami 2025-10-25 17:04:15GMT+0800
C. R.
A: Shein
thank you, let me know as soon as possible
Shein
A: C. R.
Dear Customer Your request GEUTKWF99SGP6D2 has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Vera SHEIN 2025-10-27 16:21::05GMT+0800 Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWFJ383W3F0 in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore. Customer Service Department Victoria SHEIN 2025-10-26 14:19:57GMT+0800 Hello, Hope this email finds you well. To avoid any misunderstanding happens, please allow me to reply in English. GSO13Q22W002CD0 GSO130228005AVR We have forwarded your concern to the relevant department and are currently awaiting their response. We kindly ask for your patience as we work to resolve this issue. If you have any further questions or additional information to provide in the meantime, please don't hesitate to let us know. Thank you for your understanding. Best regards, Customer Service Department Mark SHEIN 2025-10-25 19:28:41GMT+0800 Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWFAGP6B3XV in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore. Customer Service Department reclami 2025-10-25 17:04:15GMT+0800
Shein
A: C. R.
Dear Customer Your request GEUTKWFJ383W3F0 has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Vera SHEIN 2025-10-27 16:21::05GMT+0800 Thanks for your message! You sent two emails about the same problem, so we have merged these two emails into a single email, but don't worry, we will help you solve your problem in this ticket GEUTKWF99SGP6D2. Thanks for your understanding. For any other requests, do not hesitate to contact me, we will answer you within 24 hours. Customer Service Department reclami 2025-10-27 08:30:24GMT+0800
C. R.
A: Shein
yes update?
Shein
A: C. R.
Dear Customer Your request GEUTKWFJEDKWU7A has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Sarah SHEIN 2025-10-27 21:50::39GMT+8 Al fine di fornire un servizio migliore, ci permetta di inoltrare questa richiesta al dipartimento competente. Riceverai una risposta entro 24 ore. Grazie per la vostra pazienza e comprensione. Customer Service Department reclami 2025-10-27 20:19:19GMT+8
Shein
A: C. R.
Dear Customer Your request GEUTKWF99SGP6D2 has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Frank SHEIN 2025-10-28 12:37::28GMT+0800 Hi, GSO13Q22W002CD0 GSO130228005AVR We have carefully checked your inquiry and found that the warehouse has not received your return items. If you need further assistance, please contact us. Thank you for your understanding. Customer Service Department Vera SHEIN 2025-10-27 16:21:05GMT+0800 Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWFJ383W3F0 in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore. Customer Service Department Victoria SHEIN 2025-10-26 14:19:57GMT+0800 Hello, Hope this email finds you well. To avoid any misunderstanding happens, please allow me to reply in English. GSO13Q22W002CD0 GSO130228005AVR We have forwarded your concern to the relevant department and are currently awaiting their response. We kindly ask for your patience as we work to resolve this issue. If you have any further questions or additional information to provide in the meantime, please don't hesitate to let us know. Thank you for your understanding. Best regards, Customer Service Department Mark SHEIN 2025-10-25 19:28:41GMT+0800 Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWFAGP6B3XV in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore. Customer Service Department reclami 2025-10-25 17:04:15GMT+0800
Shein
A: C. R.
Dear Customer Your request GEUTKWFJEDKWU7A has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Calixte SHEIN 2025-10-28 17:08::28GMT+0800 Thanks for your message! You sent two emails about the same problem, so we have merged these two emails into a single email, but don't worry, we will help you solve your problem in this ticket GEUTKWF99SGP6D2. Thanks for your understanding. For any other requests, do not hesitate to contact me, we will answer you within 24 hours. Customer Service Department Sarah SHEIN 2025-10-27 21:50:39GMT+0800 Al fine di fornire un servizio migliore, ci permetta di inoltrare questa richiesta al dipartimento competente. Riceverai una risposta entro 24 ore. Grazie per la vostra pazienza e comprensione. Customer Service Department reclami 2025-10-27 20:19:19GMT+0800
Shein
A: C. R.
Dear Customer Your request GEUTKWF99SGP6D2 has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Calixte SHEIN 2025-10-28 17:08::28GMT+0800 Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWFJEDKWU7A in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore. Customer Service Department Frank SHEIN 2025-10-28 12:37:28GMT+0800 Hi, GSO13Q22W002CD0 GSO130228005AVR We have carefully checked your inquiry and found that the warehouse has not received your return items. If you need further assistance, please contact us. Thank you for your understanding. Customer Service Department Vera SHEIN 2025-10-27 16:21:05GMT+0800 Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWFJ383W3F0 in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore. Customer Service Department Victoria SHEIN 2025-10-26 14:19:57GMT+0800 Hello, Hope this email finds you well. To avoid any misunderstanding happens, please allow me to reply in English. GSO13Q22W002CD0 GSO130228005AVR We have forwarded your concern to the relevant department and are currently awaiting their response. We kindly ask for your patience as we work to resolve this issue. If you have any further questions or additional information to provide in the meantime, please don't hesitate to let us know. Thank you for your understanding. Best regards, Customer Service Department Mark SHEIN 2025-10-25 19:28:41GMT+0800 Grazie per il tuo messaggio! Per gestire la tua domanda in modo più efficiente, abbiamo unito il tuo ticket GEUTKWFAGP6B3XV in questo ticket e rispondiamo qui. Grazie per la vostra comprensione. Per qualsiasi altra richiesta non esitate a contattarmi, vi risponderemo entro 24 ore. Customer Service Department reclami 2025-10-25 17:04:15GMT+0800
C. R.
A: Shein
what’s your problem???? if you don’t want to do refund please re send me the products back! i have payed for that
Shein
A: C. R.
Dear Customer Your request GEUTKWFEX458N25 has been updated. To add additional comments, reply to this email. 1 Reminder - please DO NOT send NEW emails to this mailbox. Faye SHEIN 2025-10-29 13:43::58GMT+0800 CIAO, Spero che questa e-mail ti trovi bene. Sono Faye, rappresentante senior del Centro assistenza clienti globale SHEIN. Per garantire che la questione venga affrontata in modo adeguato, potresti illustrarci dettagliatamente il tuo problema e inviarci informazioni più dettagliate in merito, in modo che possiamo fornirti ulteriore assistenza? Attenderemo pazientemente una tua risposta. Se hai altre domande o chiarimenti, non esitare a contattarci nuovamente e saremo lieti di aiutarti. Ti assicuriamo che tutte le tue preoccupazioni riceveranno risposta entro 24 ore. Distinti saluti Assistenza clienti SHEIN🌷️ Customer Service Department reclami 2025-10-28 17:51:25GMT+0800
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