Rimborso noleggio per mancatoritivo autoveicolo

Buonasera, a seguito di prenotazione on line di un autoveicolo attraverso il broker Do You Italy, per l'importo di €. 112,03 comprensivo di polizza assicurativa, presso la compagnia U-SAVE, a scopo utilizzo lavoro, essendo un libero professionista ed avendo subito il furto della propria vettura i primi di gennaio, all'arrivo allo sportello per il ritiro mi sono stati richiesti i biglietti di imbarco aereo andata e ritorno per il periodo del noleggio 13/20 febbraio ore 13:30, in mancanza la compagnia U-SAVE non mi ha consegnato l'autovettura lasciandomi di fatti sprovvisto, ho proceduto ad una nuova prenotazione attraverso un'atro broker, Discovercars.com, ho provato ad annullare la prenotazione nelle apposite sezioni attraverso la mail di conferma di prenotazione inviatami da do you italy senza esito, in mancanza li ho contattati telefonicamente al numero verde 800972845, sono stati evasivi e scortesi a tal punto da interrompere la telefonata nonostante non avessi finito di esporre la problematica, dicendomi che non era previsto rimborso per la mia prenotazione, senza che nemmeno mi fosse chiesto il numero.

- Please type your reply above this line - Your request (6653845) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 17 Feb 2026, 08:50 CET Good morning, We are writing to express our sincere regret regarding the circumstances of your case and the difficulties you have encountered. We have conducted a thorough review of your booking and must inform you that the reservation was made under a strictly non-refundable offer. Consequently, according to the terms and conditions accepted at the time of purchase, the booking cannot be cancelled or refunded through standard procedures. Please note that you must present a round-trip ticket from and to your place of residence, covering both the vehicle pick-up and drop-off dates in order to collect the car. Please note that at the time of collection, you may be asked to provide proof of your address. We will open an incident with the rental provider and see if there's anything we could do fo you, despite the requirements not being met. Please be advised that we cannot guarantee a positive outcome, as the final decision rests entirely with the rental provider; nevertheless, we are willing to take this step to see if a resolution can be reached on your behalf. We remain at your disposal. Thank you and kind regards, Andreea DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 13 Feb 2026, 17:45 CET

- Please type your reply above this line - Your request (6653845) has been updated. If you wish to add additional comments, please reply to this email. Help (DYI - DoYouItaly) 18 Feb 2026, 16:30 CET Good afternoon. Thanks for using DoYouItaly.com We regret to inform you that the rental company has referred us back to the terms and conditions of the rate you selected through our comparison platform. As such, they are unable to authorize a cancellation of the reservation itself, for the company requirements were not met. However, as a gesture of goodwill, we have canceled your Platinum insurance and processed a refund for it. Please find attached the reimbursement proof containing all details of the transaction. We remain at your disposal should you have any further questions. Kind regards, Miguel DoYouSpain.com - Carjet.com - DoyouItaly.com Help (DYI - DoYouItaly) 17 Feb 2026, 08:50 CET Good morning, We are writing to express our sincere regret regarding the circumstances of your case and the difficulties you have encountered. We have conducted a thorough review of your booking and must inform you that the reservation was made under a strictly non-refundable offer. Consequently, according to the terms and conditions accepted at the time of purchase, the booking cannot be cancelled or refunded through standard procedures. Please note that you must present a round-trip ticket from and to your place of residence, covering both the vehicle pick-up and drop-off dates in order to collect the car. Please note that at the time of collection, you may be asked to provide proof of your address. We will open an incident with the rental provider and see if there's anything we could do fo you, despite the requirements not being met. Please be advised that we cannot guarantee a positive outcome, as the final decision rests entirely with the rental provider; nevertheless, we are willing to take this step to see if a resolution can be reached on your behalf. We remain at your disposal. Thank you and kind regards, Andreea DoYouSpain.com - Carjet.com - DoyouItaly.com Reclami 13 Feb 2026, 17:45 CET