Dear Lufthansa,
I send you here below what I have also send using the “Feedback Format” on your webpage on 03/11/2024 at 18.01, but I never received a feedback.
I discovered today that my flight for Goteborg, planned on 05/11/2024 (booking code TIKZ7J) has been wrongly rebooked to the 30/08. Today I called your service center, and they informed me that the flight planned on 05/11/2024 has been rebooked to 30/08/2024. I have certainly asked to rebook a flight, but it was the one planned on 24/08/2024 (booking code TI3QVA). Indeed, the flight on 24/08 (same root) resulted today has not taken. Your system shows that on the 30/08, I flew with the rebooked ticket from 05/11. Probably there was an issue with your system and instead of rebooking the flight from 24/08 (booking code TI3QVA) the flight on 05/11 (booking code TIKZ7J) has been rebooked on 30/08/2024. My request was to move the 24/08 flight to 30/08 and keep the 05/11 as it was planned on 05/11. In addition, I have not even received any automatic refund for the airport taxes from the not flew ticket on 24/08. This would have given me the possibility to react already at the end of August, by being informed that a refund was at my disposal since I have not flown on 24/08. Instead, I have just discovered it short before the departure by contacting your service center.
Your service center indicates to me today that the only one solution for me and my daughter was to buy again a flight ticket and request compensation for it. So, I did today, by buying another ticket for 06/11/2024 (booking number VB2KB3). This also means that I have to delay one day my departure with significant inconveniences. The flight on 05/11/2024 was incredibly expensive and I could not afford it. Therefore, as indicated by your service center, I´m writing you to request full compensation for the flight that I was obliged to buy again today (booking number VB2KB3).
Best Regards
Alice Biondi
