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Rimborso spese da Ryanair per cambio aeroporto

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Tipologia di problema:

Altro

Reclamo

A. A.

A: RYANAIR

08/08/2023

Salve, con la presente è mio intendimento chiedere un rimborso per le spese sostenute e per il disagio causato dalla compagnia Ryanair in riferimento al volo di Ritorno Catania – Napoli delle ore 21.30 (Volo FR4319) del 29.07.2023 per il sottoscritto Amato Aniello e per mia moglie Baldi Rita (prenotazione unica). Nello specifico è accaduto che poche ore prima della partenza, è arrivato il seguente SMS di Ryanair “A causa della chiusura dell'aeroporto di Catania causato dall'incendio avvenuto domenica. Ryanair avvisa i gentili passeggeri che il proprio volo opererà dall'aeroporto di Trapani. Chiediamo ai passeggeri di pianificare il proprio viaggio verso Trapani e mandarci un reclamo con i costi del trasporto al seguente link onlineform.ryanair.com/it/it/eu-261”Che chiedeva espressamente di “spostarsi a Trapani” e chiedere il rimborso dei costi sostenuti.Ovviamente potrete immaginare il disagio, con forzata variazione itinerario di viaggio e annullo ultimo giorno di vacanza.Ho provato a seguire sia on-line che telefonicamente a chiedere il rimborso della spesa di trasferimento sostenuta (allegata ricevuta), ma senza alcun riscontro.Chiedo cortesemente di aiutarmi nel produrre reclamo nei confronti di Ryanair al fine di ottenere il rimborso delle spese sostenute per il trasporto al nuovo aeroporto da me e mia moglie, per complessivi € 359,70 come da allegata ricevuta, da pagare su conto corrente i cui dati comunicherò a semplice richiesta.Allego ricevuta spese sostenute e boarding pass di entrambi i passeggeri del volo dirottato.Ringrazio per la collaborazione e invio distinti saluti.Aniello Amato e Baldi Rita

Messaggi (6)

RYANAIR

A: A. A.

22/08/2023

DATA NOT AVAILABLE

A. A.

A: RYANAIR

22/08/2023

I send to follow the requested data.ACCOUNT HOLDER&#39S NAME: Amato Aniello e Baldi RitaBANK NAME: Unicredit SpASWIFT/BIC CODE: UNCRITM1NH4IBAN NUMBER: IT34R0200815203000004076083Awaiting confirmation of payment, I send you best regards.

RYANAIR

A: A. A.

22/08/2023

Your request (38691458) has been updated. To add additional comments, reply to this email.----------------------------------------------Balazs K., 22 Aug 2023, 08:45 IST**CO IT: CPTIT01851086-35****Ryanair Ref: 38691458 - RB7Q7Y**Dear Sir/Madam,We refer to your recent correspondence, on behalf of Mr ANIELLO AMATO.On behalf of Ryanair, we sincerely apologize for the cancellation of flight FR4319 from Catania to Naples on 29/07/2023.Please be advised that we are willing to refund the additional expenses for the amount of 359.70 EUR.In order to process the payment, we require the bank details as per below:ACCOUNT HOLDER'S NAME:BANK NAME:SWIFT/BIC CODE:IBAN NUMBER:We kindly ask you to submit the required details, by replying to this email.Yours sincerely,Balazs K.----------------------------------------------Ufficiolegale, 8 Aug 2023, 13:53 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[429R45-2LDML] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[429R45-2LDML]

A. A.

A: RYANAIR

22/08/2023

I send to follow the requested data.ACCOUNT HOLDER&#39S NAME: Amato Aniello e Baldi RitaBANK NAME: Unicredit SpASWIFT/BIC CODE: UNCRITM1NH4IBAN NUMBER: IT34R0200815203000004076083Awaiting confirmation of payment, I send you best regards.

RYANAIR

A: A. A.

23/08/2023

DATA NOT AVAILABLE

RYANAIR

A: A. A.

23/08/2023

Your request (38691458) has been updated. To add additional comments, reply to this email.----------------------------------------------Balazs K., 23 Aug 2023, 08:31 IST**CO IT: CPTIT01851086-35****Ryanair Ref: 38691458 - RB7Q7Y**Dear Sir/Madam,We refer to your recent correspondence, on behalf of Mr ANIELLO AMATO.We wish to confirm that a transfer for the sum of 359.70 EUR has been authorised by Ryanair in full and final settlement of the customer's claim under EU261.Please allow 14 working days for this amount to reach their account.We hope the above clarifies the matter.Yours sincerely,Balazs K.----------------------------------------------Balazs K., 22 Aug 2023, 08:45 IST**CO IT: CPTIT01851086-35****Ryanair Ref: 38691458 - RB7Q7Y**Dear Sir/Madam,We refer to your recent correspondence, on behalf of Mr ANIELLO AMATO.On behalf of Ryanair, we sincerely apologize for the cancellation of flight FR4319 from Catania to Naples on 29/07/2023.Please be advised that we are willing to refund the additional expenses for the amount of 359.70 EUR.In order to process the payment, we require the bank details as per below:ACCOUNT HOLDER'S NAME:BANK NAME:SWIFT/BIC CODE:IBAN NUMBER:We kindly ask you to submit the required details, by replying to this email.Yours sincerely,Balazs K.----------------------------------------------Ufficiolegale, 8 Aug 2023, 13:53 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[429R45-2LDML] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[429R45-2LDML]


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