indietro

Rimborso spese transfer

Risolto Pubblico

Tipologia di problema:

Altro

Reclamo

F. R.

A: RYANAIR

26/07/2023

Buongiorno, il giorno 20.07.23 alle 19:23 mi è stato comunicato tramite sms inviato da Ryanair, che il volo di rientro dalle ferie, programmato il 21.07.23 con partenza da Catania era stato dirottato su Trapani e che avrei dovuto organizzare in autonomia il trasporto mio e della mia famiglia, e che mi sarebbe stato poi rimborsato. Inoltro il volo ha subito un ritardo di due ore e 38 minuti. Ho eseguito diverse telefonate per chiedere chiarimenti perché il portale di Ryanair per richiedere i rimborsi spese non funzionava. Ho inviato diverse email, esponendo il problema e nessuno di Ryanair si è degnato di rispondere. Chiedo il risarcimento per il costo del taxi (300€ con ricevuta)organizzato e pagato a proprie spese da Catania a Trapani. Inoltre chiedo un risarcimento di 1000€ per tutti i disagi vissuti e il ritardo di due ore e 38 minuti, accumulato in aeroporto a Trapani.

Messaggi (4)

RYANAIR

A: F. R.

03/08/2023

DATA NOT AVAILABLE

F. R.

A: RYANAIR

03/08/2023

Buongiorno,In allegato i dati del conto bancario come richiesto: ACCOUNT HOLDER: Giada Degasperi BANK NAME: Sparkasse SWIFT CODE: CRBZIT2B053 IBAN NUMBER: IT12 N060 4511 6160 0000 5020 822ACCOUNT CURRENCY: Euro €Nell’attesa della conferma e avvenuto pagamento, ringrazio e saluto Fabio Raso

RYANAIR

A: F. R.

08/08/2023

DATA NOT AVAILABLE

RYANAIR

A: F. R.

08/08/2023

Your request (38065208) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 8 Aug 2023, 09:29 ISTRyanair ref. 38065208/MH9TGT CO Italy ref. CPTIT01841469-21Dear Sir/Madam,Thank you for providing the bank details.We wish to confirm that a bank transfer in the amount of 300 EUR has been sent for processing.Please allow 15- 21 working days to receive this transfer to the bank account provided.Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------MAD Kinga Loretta Simon, 3 Aug 2023, 08:29 ISTDear Sir/Madam,We refer to your correspondence, dated 26/7/2023.We regret the airport change affecting the flight FR6650 from CTA to BGY. The new flight was FR6650 from TPS to BGY on 21/7/2023.We try to minimize changes, but occasionally due to the airport and air traffic restrictions, we may be forced to do so.We would like to note that the passengers were notified about the airport change in advance.We wish to confirm that a transfer for the sum of 300 EUR as taxi expense has been authorized by Ryanair in full and final settlement of the claim under EU261.In order for us to proceed with the payment, we kindly ask you to forward us the passenger's personal bank details at your earliest convenience:ACCOUNT HOLDER:BANK NAME:SWIFT CODE:IBAN NUMBER:ACCOUNT CURRENCY:You can submit the required details by replying to this email.On receipt of same, we will endeavour to process the claim without delay.We sincerely regret the inconvenience and we trust that the above clarifies the situation.Yours sincerely,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 26 Jul 2023, 19:17 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9KE04R-L4WGL] ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) ![](s:www.altroconsumo.it/~/media/aa08e4bbc7b641bca16054c1d9173084.png) E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[9KE04R-L4WGL]


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