Dear Valued Customer!
We just wanted to let you know that we are waiting for your response regarding ticket 2543442. Here's a kind reminder of what the ticket was about:
Annie (Customer Care)
29 Dec 2025, 15:44 EET
Hello Lahcen,
Thank you for your message.
I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible.
Could you please let me know if there are any other email addresses you may have used during registration?
Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase.
If you paid directly with a
credit card, please provide the first 6 and last 4 digits and the cardholder’s name.
If you used
Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently.
If the payment was made through
PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID).
I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation!
Annie (Customer Care)
29 Dec 2025, 15:19 EET
Hello Lahcen, and thank you for reaching out!
We’ve received your request, but it didn’t provide enough information for us to assist you effectively.
I understand how important this is, and I’m here to help! Could you please specify your inquiry in a more detailed manner so I can begin working on resolving this for you?
Thank you for your understanding, and I look forward to your response!
Alex (Customer Care)
29 Dec 2025, 14:25 EET
Hello Customer! We are just letting you know that our team needs some time to check the information regarding your account to move further.
Please, allow us some time to locate your account and related data for the best experience with us, and we will reach out to you as soon as we can. In case of any additional questions, please feel free to reply to this email.
Best Regards,
Customer Care
Lahcen
29 Dec 2025, 14:15 EET
