Your request (39600588) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 18 Sept 2023, 09:27 ISTRyanair Ref: 39600588/KMJKWH CO Italy ref. CPTIT01864170-24Dear Sir/Madam,We refer to your correspondence, dated 28/8/2023.We sincerely apologize for the diversion of the flight FR2097 from LIS to CIA on 24/8/2023, which was diverted into Rome Fiumicino airport due to the missed curfew imposed by Rome Ciampino airport as a result of delays due to restrictions of the airspace imposed by air traffic control services, outside of the control of Ryanair.All customers affected by this flight delay were sent an email, giving customers access to the EU261 notice. The email contained the links to make a Free Flight Change Apply for refund, Free Phone Credit (check options given), and details of how to contact our Customer Service department.As this delay was unexpected, and therefore outside Ryanair's control, we regret to advise that no monetary compensation is due under EU Regulation 261/2004.However, please request the passengers to submit receipts regarding those expenses might incurred during the flight disruption.We confirm that the passengers boarded the operative flight.We sincerely regret the inconvenience caused to the passengers and we hope that the above clarifies the matter.Yours sincerely,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 28 Aug 2023, 20:38 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W09NW5-3J6W2]   E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[W09NW5-3J6W2]
