Your request (41061618) has been updated. To add additional comments, reply to this email. Maja (Ryanair) 23 Oct 2023, 15:10 IST Your Ref: CPTIT01886260-95Dear Sir/Madam,We refer to the claim submitted by Ms. CECILIA GADELLA.On behalf of Ryanair, we sincerely apologize for the schedule change of flight FR 9341 from PSA to SVQ on 24 November 2023.Ryanair, in common with other airlines, reserves the right to alter flight schedules. This information is contained in our agreed Terms and Conditions, on all itineraries and in the frequently asked questions section of our website. We try to minimize flight changes, but occasionally due to airport and air traffic restrictions we may be forced to do so.Please note the following extract from our agreed Conditions of Carriage:ARTICLE 9 - SCHEDULES9.1.1 When we accept your booking, the scheduled flight timings in force at the time will be shown in your booking confirmation or itinerary. The flight timings shown in your booking confirmation or itinerary may change at any time.9.1.2 If we change flight timings, and you gave us an email address or phone number when you made your booking, we will use it to tell you about the change. Except where clause 9.2 below applies, if, before the date of travel:we change the scheduled departure time by more than five hoursthis is unaccep to you andwe cannot book you on an alternative flight which is accep to youPlease note that we have notified the passenger about the said schedule change well in advance of their flight date, on 29 September 2023, as per below and attached:The options that were offered to the passenger as per this schedule change are as follows:Accept change of time of flight's departureChange the flight departure for free orRequest a refund.Therefore, as the passenger was notified about the schedule change more than two weeks prior to their flight, it is our opinion that we are not liable to pay EU261/2004 monetary compensation.As this flight is yet to happen, the passenger has an option to choose between the above stated options.In addition, please be advised that under EU261/2004 Regulation, Ryanair is not liable to pay for the expenses incurred due to this schedule change, i.e. prepaid expenses mentioned by the passenger in the claim.We trust this has been of assistance.Kind regards,____________________________Maja K.Regulator Support Specialist Ufficiolegale 29 Sept 2023, 09:50 IST EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[V695ZX-1GDJL]
