Your reference: @@REF_ID@7bfced06e5eeb460ed@REF_ID@@
Our reference: FB ID 41184487
To whom it may concern,
Thank you for your correspondence dated January 26, 2025 regarding the case mentioned above.
We regret that the passengers on the described journey were affected by a flight irregularity. According to our records, the said flight was delayed due to the previous rotation arriving late. This previous rotation was affected by the severe weather conditions at the departure airport, which resulted in restricted flight operations and even partial suspension of operations and ground handling.
We ask for your understanding that situations such as the flight irregularity in this particular case lie outside the sphere of influence of the airlines and unfortunately could not be prevented.
Therefore, we exonerate ourselves from liability in accordance with the stipulations of Article 5 Paragraph 3 of Regulation (EC) 261/2004 and we must decline your request for compensation.
This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.
Thank you for your kind acknowledgement.
Sincerely,
KB
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Lufthansa is a member of Star Alliance
Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168
Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley
Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx
