Buongiorno riporto di seguito la richiesta inviata alla compagnia di volo Ryanair e già rifiutata dalla compagnia. Allego altresì testo della corrispondenza intercorsa e immagini del bagaglio nell'apposito sizer. Aspetto Vostre. Cordiali saluti, Giorgio Beretta
Dear Madam/s Sir/s,
I regret to inform you about a very troubled experience I had with your Company this morning (07 February 2024). Here below are the flight details and itinerary: "Milan (Bergamo) FR2086. Lisbon - Milan (Bergamo) Wed, 07 Feb 24 Departure time - 09:30 Arrival time - 13:20".
Upon boarding at the gate, the Ryanair flight crew requested a control check of my baggage (small baggage), which I did. According to the crew, the baggage was oversized. I vigorously protested against this claim since the baggage was not oversized as the photos below show. Ryanair crew however refuted to admit this evidence.
Unfortunately, this is not all. I finally accepted to pay the fine for over baggage (although stating that I would have submitted a complaint before Your Company), but my boarding was denied because of my vigorous complaints and, in their opinion, "misbehaviour". As a result, I had to cancel the trip and rebook the flight on the same day (today) (of course, I booked the new flight with another company)
I must say that the Ryanair crew's behaviour was simply unacceptable and totally unjustified. Please note that I will also refer the case to the competent flight authorities. I ask full reimbursement for the cancelled trip and damage compensation.
Here are the photos of the baggage concerned as it fitted in the baggage sizer. I also report here the details of the Ryanair crew attendant involved (BIEPT - Groundlink III - LEITAO - 2 Mar 2024 - 94443).
Regards,
Giorgio Beretta
