Sconti falsi e annullamento ordine

Buongiorno, ho effettuato un acquisto sul sito dell'azienda ( non tramite terzi) di un prodotto da loro pubblicizzato con uno sconto e un ulteriore codice sconto.Dopo il pagamento (effettuato regolarmente) e la mail che mi comunicava il numero di ordine, ho ricevuto una mail che mi informava dell'annullamento del mio ordine, la motivazione è la seguente: Purtroppo la scontistica proposta sul nostro sito è sorta in seguito ad un errore del sistema.Mi sembra una motivazione assurda che esuli dal contratto di acquisto, il prezzo è stato da loro inserito e a quel prezzo ho deciso di acquistare il prodotto, ora mi aspetto di ricevere ciò che ho acquistato.

- Please type your reply above this line -Your request 624567 has been updated. To add additional comments, reply to this email.[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 15:01 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/301fccb34089ecfc98b2c4b31ae4c12f?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]UfficiolegaleDec 9, 2022, 09:23 ESTNotice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2] Notice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2]

- Please type your reply above this line -Your request 624567 has been updated. To add additional comments, reply to this email.[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 15:01 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/301fccb34089ecfc98b2c4b31ae4c12f?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]UfficiolegaleDec 9, 2022, 09:23 ESTNotice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2] Notice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2]

Hi Valery.I already wrote to the italian support, buy it is still pending. I want to solve this before discuss it with a lawyer. Thanks

- Please type your reply above this line -Your request 624567 has been updated. To add additional comments, reply to this email.[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 16:02 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 15:01 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/301fccb34089ecfc98b2c4b31ae4c12f?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]UfficiolegaleDec 9, 2022, 09:23 ESTNotice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2] Notice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2]

- Please type your reply above this line -Your request 624567 has been updated. To add additional comments, reply to this email.[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 16:02 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 15:01 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/301fccb34089ecfc98b2c4b31ae4c12f?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]UfficiolegaleDec 9, 2022, 09:23 ESTNotice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2] Notice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2]

- Please type your reply above this line -Dear Valued Customer,This is an email to remind you that your request (624567) is pending to solve or may await your feedback. If your request yet to solve or any further assistance needed, kindly please respond to this email and we will happy to assist you further.Thank you.ECOVACS ROBOTICSCustomer Success[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 16:02 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 15:01 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/301fccb34089ecfc98b2c4b31ae4c12f?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]UfficiolegaleDec 9, 2022, 09:23 ESTNotice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2] Notice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2]

I’m still waiting for what I bought and none of you from italy, europe or America answered to me

- Please type your reply above this line -Your request（624567 has been updated. Reply to this email to add an internal note to the request：s:ecovacs.zendesk.com/hc/requests/624567[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 12, 2022, 16:02 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 16:02 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/d71584bf4c7018fb7864c72c14cf02e8?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]Valerie. C (Ecovacs)Dec 9, 2022, 15:01 ESTDear Customer,Thanks for approaching Ecovacs Robotics. This is Valerie and I'll be assisting you today.We're sorry to hear that your order has been canceled. However, this email address (customerservice@ecovacs.com) only has relevant information for customers in North America (the U.S. and Canada). In this case, please kindly keep in touch Italian support team for any solutions available:E-mail: service-it@ecovacs-europe.comPhone No. 800 697957Hours of Operation (local time) Dal lunedì al venerdì dalle 9:00 alle 13:00 dalle 14:00 alle 18:00 (gratuito)Again, thank you so much for your patience. Hope you have a lovely day!Best,Valerie ClarkECOVACS ROBOTICSCustomer SuccessBusiness hours 9:00 AM - 9:00 PM EST Monday - Friday. 9:00 AM - 6:00 PM EST Saturday - Sunday and HolidaysWe hope to hear from you soon. This ticket will automatically close after 9 days.[s:secure.gravatar.com/avatar/301fccb34089ecfc98b2c4b31ae4c12f?size=40anddefault=s%3A%2F%2Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.pngandr=g]UfficiolegaleDec 9, 2022, 09:23 ESTNotice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2] Notice: The information contained in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you have received it in error, please notify the sender by return email and delete this email and all copies from your system immediately. Please note any unauthorized review, copying, disclosure, distribution or otherwise making use of any and all information in this email is strictly prohibited. Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.This email is a service from Ecovacs. Delivered by Zendesk[LM6K66-WDMR2]