Dear Customer
Your request GEUTKW9R9T9DG7H has been updated. To add additional comments, reply to this email.
1 Reminder - please DO NOT send NEW emails to this mailbox. Frank SHEIN 2025-09-12 10:01::10GMT+0800
Hi,
Hope this email finds you well.
To avoid any misunderstanding happens, please allow me to reply in English.
This is Frank, a senior representative of SHEIN Customer Care Center.
We did not mean to bring any inconvenience to you and we apologize for related issue here.
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item refunded: A,B,C,D,E,F,G,H,I,J,K,L,M,N,O,P,Q,R,S,T,U,V,W,Y,Z,1A,1B,X
Total refund amount: EUR 205.31
Refund arrival time:
Original payment account: EUR 205.31，2-5Business Days
Sorry for not bringing you a good shopping experience. We have submitted an internal investigation for your problem.
In order to solve your problem ASAP, we have assisted in submitting a refund application. The refund review needs 24H. After the review is passed, you will receive a refund email. You can check the detailed refund arrangement information in the email.
Thank you for your understanding.
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The response I received so far is: there are stains on the handle.
If the returned item do not meet the return requirements, the merchant will not refund.
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The picture is the relevant refund certificate, please check.
Refund amount: EUR 14.31
The money has been refunded to the original payment account: Paypal
Acquirer reference number: 6S749629G31606002
It is recommended that you contact Paypal for consultation.
If you need further assistance, please contact us.
Thank you again for your love and support for SHEIN.
Customer Service Department reclami 2025-09-11 16:34:19GMT+0800
