Booking ha sospeso il mio accountper 15gg perche' mia figlia ,che ha regolarmente prenotato una stanza insieme ad una sua amica ha lasciato una recenssione alla luce del sole, causandomi un danno rilevante in data 26/07/2025.
Dear partner,
Unfortunately, your accommodation has been suspended from the Booking.com platform with immediate effect due to a breach of the Accommodation Agreement.
The following has been detected:
- you have submitted fake reviews for your own property [7.3 (xi)]
The suspension is effective immediately and your listing will be automatically reopened within the next 14 days.
During this time, we encourage you to conduct an internal investigation to identify the individual(s) responsible for the breach of the Accommodation Agreement, and take appropriate action to make sure this activity will not be repeated in the future.
We kindly request you to honour all outstanding reservations you have on our platform prior to the effective suspension date, regardless of whether the date of the guests’ departure is before or after the date of suspension.
In accordance with the terms of the Accommodation Agreement, we also request you to pay any outstanding commission due to Booking.com BV (plus costs, expenses and interest, if applicable).
Please contact us via your extranet inbox if you have any questions or refer to the partner help center for more information on our complaint procedure.
Kind regards,
Booking.com B.V.
