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Buongiorno ho richiesto la cessazione dell'abbonamento non richiesto e continuate a prendermi soldi dalla nuova carta di credito. Vado alla polizia e vi denuncio

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 3693378. Here's a kind reminder of what the ticket was about: Tom (Customer Care) 19 Jun 2026, 14:01 EEST Hello Lahcen, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Lahcen 19 Jun 2026, 14:00 EEST

I paid the first €0.99 to edit Word documents into PDFs with my Postepay card. I didn't sign any contract with you. However, the charges continued for months, even though I replaced my card with a new one on April 15th. My tax name is Vera Ciossani. My email address is this. Please remove my name from your direct debit line. Thank you.Numero caso - 15204950

Dear Valued Customer! We are writing to inform you that we have received your request 3704641. Our dedicated team is reviewing your case and is committed to providing you with a response as soon as possible. Should you have any more details to add or further comments, please do not hesitate to respond directly to this email. Our goal is to offer you the best solution and to make your experience as seamless as possible. We appreciate your patience and trust in our team! Kind Regards, Customer Care Lahcen 21 Jun 2026, 19:30 EEST