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TRUFFA

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Reclamo

G. C.

A: eSKY

22/12/2022

Buonasera, in data odierna 22/12/2022 ho acquistato un due biglietti aerei ma la carta d’imbarco non è stata mai rilasciata.Sul sito c'è scritto: 'Prenotazione attende il pagamento' e nonostante abbia richiesto il nuovo invio della conferma della prenotazione non mi è arrivata nessuna mail.Il pagamento è andato a buon fine, ma non ho in mano nulla della mia prenotazione.

Messaggi (2)

eSKY

A: G. C.

22/12/2022

[s:newsletter.esky.pl/newsletter_assets/logo-nl.png][s:newsletter.esky.pl/newsletter_assets/email-message-icon.png]Abbiamo ricevuto il suo messaggio.Un nostro incaricato ti contatterà il prima possibile. Buona giornata![:newsletter.esky.pl/newsletter_assets/resizer.png][:newsletter.esky.pl/newsletter_assets/resizer.png][s:newsletter.esky.pl/autoresponder/icon-add.gif]La invitiamo a verificare le domande più frequenti (FAQ)'º[eSky Logo]Copyright © eSky.pl S.A.

eSKY

A: G. C.

30/12/2022

Dear Customer,thank you for your email.Referring to your correspondence we would like to inform you that analysis has shown that an electronic ticket was sent to the email address which you wrote during the reservation process: giuseppecuccia@msn.com on 22.12.2022. Therefore we can confirm that your order was completed and properly delivered. If you still do not identify the electronic ticket in your e-mail box, we advise you to check all folders, also the SPAM.We trust that your future contacts with esky will be entirely to your satisfaction.Best regards, ![](s:s3-eu-west-1.amazonaws.com/alfavox/esky.jpg) Complaints Team ![](s:s3-eu-west-1.amazonaws.com/alfavox/footer_eSky_eDestinos_v1.jpg) eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, Poland KRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-up Confidentiality: This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail. -----OryginaÅ‚ wiadomoÅ›ci----- Od: Tomasz StudziÅ„ski tomasz.studzinski@esky.com WysÅ‚ane: 29/12/2022 13:17:24 Best regards, ![uc?export=downloadandid=13RossXeHrStxU-V14_odYP3NtlW-YH1bandrevid=0BxxVzW3HHrS6ZkJkdER2OFdqMXpMNzdFb0c1U1BtOTQxUDRZPQ](s:docs.google.com/uc?export=downloadandid=13RossXeHrStxU-V14_odYP3NtlW-YH1bandrevid=0BxxVzW3HHrS6ZkJkdER2OFdqMXpMNzdFb0c1U1BtOTQxUDRZPQ) **Tomasz StudziÅ„ski** Group Complaints Team Leader mail: ![eSky 15th anniversary](s:cdnstatic1.eskypartners.com/Stopka/15th_footer_01.jpg) eSky.pl S.A., Murckowska 14a Street, 40-265 Katowice Poland KRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1019525,60 PLN fully paid-up Confidentiality: This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail. -----OryginaÅ‚ wiadomoÅ›ci----- Od: RadosÅ‚aw Kulesza radoslaw.kulesza@esky.pl WysÅ‚ane: 27/12/2022 14:52:20 [![photo-logo](s:.newoldstamp.com/595222?t=20)](s:.newoldstamp.com/r/595222)RadosÅ‚aw Kulesza Global Complaints Manager [radoslaw.kulesza@esky.pl](s:.newoldstamp.com/r/595222/e?id=1) [![facebook](s:.newoldstamp.com/i/26/1/1/002071/55.png?t=51)](s:.newoldstamp.com/r/595222/facebook)[![linkedin](s:.newoldstamp.com/i/26/1/1/002071/106.png?t=5a)](s:.newoldstamp.com/r/595222/linkedin)[![instagram](s:.newoldstamp.com/i/26/1/1/002071/98.png?t=b0)](s:.newoldstamp.com/r/595222/instagram) [![banner](s:.newoldstamp.com/b/595222?t=9e)](s:.newoldstamp.com/r/595222/b)eSky.pl S.A., 14a Murckowska Street, 40-265 Katowice, PolandKRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.095.978,20 PLN fully paid-up. Confidentiality: This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail. -----OryginaÅ‚ wiadomoÅ›ci----- Od: eSky Group complaints@eskytravel.it WysÅ‚ane: 27/12/2022 13:25:49 Dear Customer, thank you for your email. Referring to your correspondence we would like to inform you that analysis has shown that an electronic ticket was sent to the email address which you wrote during the reservation process: giuseppecuccia@msn.com on 22.12.2022. Therefore we can confirm that your order was completed and properly delivered. If you still do not identify the electronic ticket in your e-mail box, we advise you to check all folders, also the SPAM. We trust that your future contacts with esky will be entirely to your satisfaction. Best regards, ![esky.jpg](s:s3-eu-west-1.amazonaws.com/alfavox/esky.jpg) Complaints Team ![footer_eSky_eDestinos_v1.jpg](s:s3-eu-west-1.amazonaws.com/alfavox/footer_eSky_eDestinos_v1.jpg) eSky.pl S.A., 14A Murckowska, '‹40-265 Katowice, Poland KRS: 0000383663 NIP 948-19-87-199 REGON 670140736 Initial capital of 1.019.525,60 PLN fully paid-up Confidentiality: This e-mail is intended only for the named recipient(s) and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. Any unauthorized use, dissemination or copying is strictly prohibited. If you have received this e-mail in error, or are not named as a recipient, please immediately notify the sender and destroy all copies of this e-mail. -----OryginaÅ‚ wiadomoÅ›ci----- Od: eSky complaints@eskytravel.it WysÅ‚ane: 23/12/2022 09:29:28 ![logo_mobile.png](:newsletter.esky.pl/430-2016/images/logo_mobile.png) Thank you for submitting your application. We are going to take care of your request. However, due to extraordinarily number of requests, it will take much longer than usually. We will contact you as soon as possible. Your request will be sent to the appriopiate department if it concerns COVID-19 refund. Greetings, The eSky Team ![separator.jpg](:newsletter.esky.pl/417-2016/images/separator.jpg) -----OryginaÅ‚ wiadomoÅ›ci----- Od: eSky customerservice@eskytravel.it WysÅ‚ane: 23/12/2022 09:29:24 **From**: **Sent**: Thursday, December 22, 2022 8:16 PM **To**: customerservice@eskytravel.it **Subject**: RECLAMA FACILE: TRUFFA - (CPTIT01681645-53) ---


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