Your request (41767290) has been updated. To add additional comments, reply to this email.----------------------------------------------Risposta fornita da: Maja, 16 nov 2023, 08::16 GMTYour Ref: CPTIT01898023-24Dear Sir/Madam,We refer to the claim submitted by Mr. CESARE MINNITI.Pursuant to Art. 6.2 of our General Terms and Conditions of Carriage ("TandC"), to which the passenger agreed to at the time of ticket purchase, passengers may not be able to check-in online where they purchased the flight via a third party intermediary which has no commercial relationship with us to use our website or app to offer our flights for sale, and which does so in breach of the Terms of Use of our website (including the mobile app and any webpage and/or data that passes through the web domain at ryanair.com), in this case BudgetAir.In such cases, passengers must verify themselves by completing one of our customer verification processes ('Verification'). Verification may be completed online up to 120 minutes before scheduled departure.Furthermore, pursuant to Article 10.1 of TandC, our tickets are non-refundable.Please be advised that we don't have any records of our app and/or webpage not working correctly around the date and, taking into account that the passenger didn't provide any proof of the error, we are not in a position to reimburse the requested amount.We sincerely regret the occurred situation and trust that this clarifies the matter.Kind regards,____________________________Maja K.Regulator Support Specialist----------------------------------------------Risposta fornita da: Ufficiolegale, 17 ott 2023, 10:00 GMT+1**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------Questa email è un servizio di Ryanair.[V6DDPX-VJZDL]   E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------Questa email è un servizio di Ryanair.[V6DDPX-VJZDL]
