Your reference: @@REF_ID@1fa5651daf89b576ef@REF_ID@@Our reference: FB ID 39930190To whom it may concern,Thank you for your inquiry dated July 1, 2024.We would like to review your request as soon as possible. In order for us to process such feedback fully and satisfactorily, we require further information. For this purpose, please select from the following details those that you have not yet sent to us: •First and last name of the passenger •Address (street, city, country) •Miles More customer number (if available) •Flight number and flight date to which your request relates •Booking confirmation including ticket number In addition, for further internal research to conclude the processing of your matter and to associate any previous correspondence, we require a power of attorney.This power of attorney must be personally signed by the passenger and indicate that you (claimant) are authorized to represent the passenger in this matter.Please find attached our power of attorney form. Please mind, we have no access to attachments sent via the Altroconsumo platform. Therefore, we kindly ask you to provide us directly with the respective documents. The following restriction applies to attachments sent along: max. 6 attachments à 2MB in the formats .pdf, .jpg or jpeg.Please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. Once we have received this, we will gladly provide a final response to your inquiry.This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.Sincerely,ABFor your information:If you have any questions or would like to send us additional information, please feel free to use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). You will find it in the subject line of this e-mail. The Lufthansa Feedback ID is required in order to correctly assign your request. Alternatively, you can use the reply function in your e-mail program for your inquiry or for sending further information. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.Lufthansa is a member of Star AllianceCorporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley Executive Board: Carsten Spohr (Chairman), Christina Foerster, Harry Hohmeister, Dr. Detlef Kayser, Dr. Michael Niggemann, Remco Steenbergen
