Your reference:
Our reference: FB ID 41791135
Your client(s): Gianluca Codiglioni
To whom it may concern,
Thank you for your email in regards to the above claim.
According to our records you were affected by a flight irregularity due to National Strike in Italy.
We ask for your understanding that situations such as the flight irregularity in this particular case lie outside the sphere of influence of the airlines and unfortunately could not be prevented.
Therefore, we consider it possible to exonerate ourselves from liability in accordance with the stipulations of Article 5 Paragraph 3 of Regulation (EC) 261/2004 and we must decline your request for compensation.
Please be informed that the refund of the original ticket with Lufthansa will be processed to the original form of payment in the next ten days. We thank you in advance for your patience as this transaction is arranged and executed by our financial department.
We trust the above information is sufficient, however should you require anything further regarding this matter, please do not hesitate to contact us, ensuring that you quote our reference number 41791135 in your reply.
This information is strictly confidential, not to be published nor forwarded to third party or to public knowledge with any form of advertise or communication even trough papers, electronic or via social media.
Sincerely,
AS
Lufthansa Customer Relations
If you have any questions or would like to send us additional information, you can use the reply function in your e-mail program. Please note that e-mails are sent unencrypted and that the following restrictions apply to attachments: max. 6 attachments of 2MB each in .pdf, .jpg or .jpeg format. When sending by e-mail, please do not change the 8-digit transaction number (Feedback ID) contained in the subject line. The Lufthansa Feedback ID is required in order to correctly assign your request.
Alternatively, you can use the encrypted form on the Lufthansa website. Please be sure to include your 8-digit transaction number (Feedback ID). This Lufthansa Feedback ID is also required here in order to be able to correctly assign your inquiry.
Lufthansa is a member of Star Alliance
Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registration: Amtsgericht Koeln HR B 2168
Chairman of the Supervisory Board: Dr. Karl-Ludwig Kley
Executive Board: Carsten Spohr (Chairman), Dr. Michael Niggemann, Dr. Till Streichert, Grazia Vittadini, Dieter Vranckx
