Your request (39425291) has been updated. To add additional comments, reply to this email.----------------------------------------------MAD Kinga Loretta Simon, 15 Sept 2023, 12:53 ISTRyanair ref. 39425291/GGV72T Italy CO ref. CPTIT01861947-32Dear Sir/Madam,We refer to a claim received on 24/8/2023.We regret the inconvenience happened to the passengers regarding the flight FR6191 from BRI to CTA on 14/8/2023, which was due to a volcanic eruption at CTA, outside of our control.Please, kindly note that the claimant requested a refund (429.96 EUR) which was processed back on 18/8/2023 to the form of payment used to pay for the reservation.Please, note that once the full refund is done, Ryanair has no further liability under EU261 Regulation.Moreover, please be advised that we are not in the position to reimburse any expenses without a properly detailed (dated, itemized) receipt. We also wish to inform you, that a bank statement of expenses cannot be considered as a copy of a receipt.We hope that the above clarifies the situation.Kind regards,Kinga Loretta SRegulator Support Specialist----------------------------------------------Ufficiolegale, 24 Aug 2023, 19:41 IST**EXTERNAL EMAIL:** This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G2PGYZ-E3DNX]   E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanair--------------------------------This email is a service from Ryanair.[G2PGYZ-E3DNX]
