Hello,
On 15th of August i visited Italy with my family (husband and 2 sons). I rented a car from SIXT - TREVISO airport, rental made through Booking broker. I rented a Confort car as my sons are over 185cm tall and we had also luggage. I knew we will travel a lot and we needed a bigger car. At the airport, SIXT representative gave us a FIAT PANDA, indicating this is the car I've rented. I tried to call booking but it was too early in the morning, and they were not working. So i accepted the car and i called booking to help me solve the issue. They contacted SIXT representatives, and they said it was wrong what the Treviso office did and that they have no other car to give me. They said to call them when i finish the holiday and to claim the difference of car class and also the moral damages. They ruined my holidays as we travelled more than 1000 km in awful conditions (we had luggage everywhere; we simply couldn't breathe in the car). I have pictures to prove this. I made the necessary documents after the holidays and they simply don't answer to me. They requested a bank account to reimburse but they forgot about it. So please with all the respect, help me with this as they made an abuse and is really wrong, they are doing this.
