Diffida – Richiesta immediato rimborso integrale e risarcimento danni – Ordine n. 101414231706

Spett.le Glovo, con la presente Vi notifico formale diffida in merito all’ordine n. 101414231706, effettuato in data 28 agosto 2025 alle ore 21:35, consegnato in maniera gravemente negligente dal Vostro incaricato. Il Glover incaricato, con atteggiamento arrogante e prepotente, si è rifiutato di eseguire la consegna al piano, nonostante ciò fosse chiaramente indicato nell’ordine, costringendomi a scendere personalmente al pian terreno e lasciando mio figlio da solo in casa, con evidenti rischi per la sua incolumità. La consegna è avvenuta inoltre con ritardo, e i gelati sono giunti completamente sciolti e inutilizzabili, come dimostrano le fotografie già da me inoltrate al Vostro servizio clienti. A rendere ancor più grave la situazione è stata la risposta del Vostro operatore Sig. Radu del Servizio Clienti, che definisco irricevibile e inaccettabile. Tale risposta, oltre a confermare un atteggiamento di totale chiusura e mancanza di rispetto verso il cliente, ha ribadito il diniego al rimborso, nonostante l’inadempimento contrattuale sia palese, documentato e imputabile esclusivamente a Voi. Ritengo tale comportamento lesivo non solo dei miei diritti di consumatore, ma anche della mia dignità e di quella di mio figlio, che ha patito un evidente dispiacere a causa della Vostra condotta. Per tali ragioni: Vi intimo l’immediato rimborso integrale dell’ordine n. 101414231706; Vi chiedo il risarcimento dei danni (anche morali) derivanti dal disservizio e dal disagio causato, con particolare riferimento al dolore arrecato a mio figlio; Vi diffido dal reiterare comportamenti analoghi e dal fornire risposte irricevibili e offensive come quella del Sig. Radu. In difetto di un riscontro scritto e dell’accredito del rimborso entro 5 (cinque) giorni dal ricevimento della presente, mi vedrò costretto ad adire le competenti sedi giudiziarie e a segnalare il Vostro comportamento alle Autorità competenti, inclusa l’Autorità Garante della Concorrenza e del Mercato (AGCM). Distinti saluti,

Glovo Support Hello! Thank you for contacting Glovo. We have not been able to match your email address to any Glovo profile. In order to get immediate support from one of our agents, please get back to us using the email address associated to your Glovo account, or contact us via the app or our website. Via the app, you’ll find the “Help” button in the upper-right corner of the Profile section. Once there, please provide the type of problem you are facing and you’ll be immediately redirected to an agent. Via the website, you’ll find the “Help” button at the bottom of the page, where you’ll be able to select the contact reason and be redirected to an agent right away. Thank you once again for trusting Glovo Glovo Customer Care Sent on Sat, Aug 30, 2025 at 1:30 PM Previous messages

Ordine n. 101414231706 Dott. Francesco Piras, Milan, Italy pirasmail@gmail.com

Glovo Support Hello! Thank you for contacting Glovo. We have not been able to match your email address to any Glovo profile. In order to get immediate support from one of our agents, please get back to us using the email address associated to your Glovo account, or contact us via the app or our website. Via the app, you’ll find the “Help” button in the upper-right corner of the Profile section. Once there, please provide the type of problem you are facing and you’ll be immediately redirected to an agent. Via the website, you’ll find the “Help” button at the bottom of the page, where you’ll be able to select the contact reason and be redirected to an agent right away. Thank you once again for trusting Glovo Glovo Customer Care Sent on Sat, Aug 30, 2025 at 5:45 PM Previous messages

Oggetto: Diffida – Riscontro non accettabile e reiterazione delle mie richieste Gentili Signori, Prendo atto con sorpresa e disappunto della vostra ultima comunicazione, la quale si limita a rimandarmi ad un canale interno inefficace che restituisce esclusivamente messaggi preconfezionati, senza dare alcun seguito concreto alle mie legittime segnalazioni. Ribadisco pertanto che la mia precedente comunicazione ha valore di diffida formale, ai sensi e per gli effetti del diritto italiano ed europeo in materia di tutela dei consumatori, con la quale vi ho intimato di provvedere entro un termine perentorio ad accogliere integralmente le mie richieste. Il mancato riscontro adeguato e puntuale a questa diffida costituirà grave inadempimento e mi vedrà costretto ad adire senza ulteriore preavviso le competenti sedi giudiziarie e amministrative, incluse le Autorità di Vigilanza e le Associazioni dei Consumatori, per la tutela dei miei diritti e per la richiesta di tutti i danni subiti. Infine, sottolineo che l’utilizzo della lingua inglese in un contesto di rapporti con clienti italiani denota un ulteriore disinteresse e mancanza di rispetto verso i bisogni dei vostri utenti. Concludendo, vi invito nuovamente e per l’ultima volta a fornire entro 7 (sette) giorni dal ricevimento della presente una risposta completa e risolutiva alle mie pretese. Distinti saluti, Francesco Piras, Milano, Italia

Glovo Support Hello! Thank you for contacting Glovo. We have not been able to match your email address to any Glovo profile. In order to get immediate support from one of our agents, please get back to us using the email address associated to your Glovo account, or contact us via the app or our website. Via the app, you’ll find the “Help” button in the upper-right corner of the Profile section. Once there, please provide the type of problem you are facing and you’ll be immediately redirected to an agent. Via the website, you’ll find the “Help” button at the bottom of the page, where you’ll be able to select the contact reason and be redirected to an agent right away. Thank you once again for trusting Glovo Glovo Customer Care Sent on Sat, Aug 30, 2025 at 7:30 PM Previous messages

Ordine n. 101414231706 Dott. Francesco Piras, Milan, Italy pirasmail@gmail.com

Glovo Support Hello! Thank you for contacting Glovo. We have not been able to match your email address to any Glovo profile. In order to get immediate support from one of our agents, please get back to us using the email address associated to your Glovo account, or contact us via the app or our website. Via the app, you’ll find the “Help” button in the upper-right corner of the Profile section. Once there, please provide the type of problem you are facing and you’ll be immediately redirected to an agent. Via the website, you’ll find the “Help” button at the bottom of the page, where you’ll be able to select the contact reason and be redirected to an agent right away. Thank you once again for trusting Glovo Glovo Customer Care Sent on Sat, Aug 30, 2025 at 7:45 PM Previous messages

Subject: Claim – Order n. 101414231706 Dear Glovo Customer Care, I am writing in relation to order n. 101414231706. My account details are as follows: • Name: Dott. Francesco Piras • City: Milan, Italy • Email associated with my Glovo account: pirasmail@gmail.com Please note that I am contacting you from the correct registered email address. I therefore kindly ask you to re-open my claim and provide immediate support. Thank you for your prompt assistance. Best regards, Francesco Piras

Glovo Support Hello! Thank you for contacting Glovo. We have not been able to match your email address to any Glovo profile. In order to get immediate support from one of our agents, please get back to us using the email address associated to your Glovo account, or contact us via the app or our website. Via the app, you’ll find the “Help” button in the upper-right corner of the Profile section. Once there, please provide the type of problem you are facing and you’ll be immediately redirected to an agent. Via the website, you’ll find the “Help” button at the bottom of the page, where you’ll be able to select the contact reason and be redirected to an agent right away. Thank you once again for trusting Glovo Glovo Customer Care Sent on Sun, Aug 31, 2025 at 7:00 AM Previous messages

Subject: Formal Notice – Order No. 101414231706 – Inadequate Communications and Request for Proper Response Dear Glovo Customer Care, With reference to Order No. 101414231706, I hereby reiterate the following. Your repeated communications claiming that you are unable to identify me are entirely unfounded and unacceptable, considering that my identification details are clear and unequivocal: • Full Name: Dr. Francesco Piras • Residence: Milan, Italy • E-mail Address: pirasmail@gmail.com • Order Number: 101414231706 I therefore formally request that you take all necessary actions to correctly identify my profile based on the above information – which leaves no margin for ambiguity – and that you continue all communications through this written platform, visible and traceable, as I have expressly demanded. Otherwise, I will consider your repeated claims of being unable to identify me as a deliberate attempt to evade responsibility and to avoid leaving a written record of your shortcomings. Such conduct would only further underline your serious negligence and liability in relation to the incident I have already contested. You are hereby formally invited to comply without further delay and to provide, within 7 (seven) days from receipt of this notice, a proper and adequate response fully addressing my legitimate requests. Failing this, I will have no choice but to pursue all available legal actions and to escalate this matter to the competent Authorities. Sincerely, Dr. Francesco Piras Milan, Italy pirasmail@gmail.com

Glovo Support Hello! Thank you for contacting Glovo. We have not been able to match your email address to any Glovo profile. In order to get immediate support from one of our agents, please get back to us using the email address associated to your Glovo account, or contact us via the app or our website. Via the app, you’ll find the “Help” button in the upper-right corner of the Profile section. Once there, please provide the type of problem you are facing and you’ll be immediately redirected to an agent. Via the website, you’ll find the “Help” button at the bottom of the page, where you’ll be able to select the contact reason and be redirected to an agent right away. Thank you once again for trusting Glovo Glovo Customer Care Sent on Sun, Aug 31, 2025 at 12:15 PM Previous messages

Subject: Formal Notice – Stop Sending Pre-Packaged Replies – Order No. 101414231706 Dear Glovo Customer Care, I urge you to act with seriousness and professionalism, and to stop misleading me with your alleged inability to identify my profile. I have already provided you with clear and indisputable evidence, including: a screenshot of the Glovo platform showing the order number, a screenshot of my Glovo account, displaying all my personal and contact details. Despite this, you keep sending me pre-packaged and irrelevant replies, in which you claim not to be able to trace either my profile or the order number directly related to this matter. Through this letter, I hereby formally put you on notice and demand that you cease sending template responses. I insist that you provide a clear, specific, and unequivocal reply concerning the issue at hand. Failing to do so will leave me no choice but to pursue all appropriate actions to safeguard my rights and obtain compensation for the damages incurred. Sincerely, Dr. Francesco Piras Milan, Italy pirasmail@gmail.com