Dear Ryanair Customer Service,
I am writing to formally request a refund for paid services that were not provided on flight FR882 departing from Lanzarote Airport (ACE) on 18 May 2026.
The following services were purchased as standalone paid add-ons and were not delivered:
1. Fast Track (€9.90) — Upon arrival at the security area, no Fast Track lane was available for Ryanair passengers. There was no dedicated lane, no signage, and no airport staff managing a priority security queue of any kind.
2. Priority Boarding — At the departure gate, no priority boarding procedure was in place. All passengers were boarded together, with no distinction between priority and standard passengers, making the service entirely ineffective.
Both services were purchased in good faith based on the information provided on Ryanair's website. Neither was delivered. This constitutes a failure to provide paid services and cannot be covered by Ryanair's general non-refund policy, which applies to flight tickets — not to specific ancillary services that were simply not made available at the airport.
I therefore request:
- A full refund of €9.90 for the Fast Track service
- A full refund of the amount paid for Priority Boarding
- Written confirmation of the outcome of this complaint within 14 days
Should Ryanair fail to resolve this matter satisfactorily, I reserve the right to escalate this complaint to the relevant National Enforcement Body (ENAC in Italy) and to initiate a chargeback procedure with my payment provider on the grounds of services not rendered.
Booking reference: duvpuc
Flight: FR882, Lanzarote (ACE) – 18 May 2026
Yours faithfully,
Alessandro
