Dear Wind Tre,
I am writing to formally contest Invoice F2422477111 dated 15/11/2024 (Centro di Fatturazione 616659167) related to Contract No. 1609367593910 for internet services allegedly agreed upon via telephone on 14/11/2023. This contract was effectively canceled, as demonstrated by the following facts:
Failure to Provide Full Disclosure of Contract Terms
At the time of the telephone agreement, I was not informed that the contract could not be canceled at any time without incurring penalties. After this omission came to light, I immediately contacted your customer service (via 159) and was assured by your representatives that the contract had been canceled.
Non-Activation of the Internet Line:
Following the visit of your service technician, I explicitly declined to activate the internet line at my residence. Documentation confirming my decision was signed during the technician’s visit, further demonstrating my clear intent not to proceed with the contract.
Unsolicited and Improper Delivery of Modem:
The modem was delivered to my address without my explicit consent or any signed acknowledgment of receipt. It was left unattended outside my door and discovered only after a week. Acting in good faith, I returned the modem to your store located at Piazza delle Erbe, 44, 35122 Padova PD, on 23/11/2023, following instructions received during a telephone conversation with your customer service. During the return, my passport was scanned as proof of compliance. If your company has failed to maintain proper records of this return, such oversight cannot be attributed to me.
Unexplained Billing and Harassment Through Debt Collection:
Despite my cancellation of the contract and fulfillment of all return obligations, I received Invoice F2422477111 nearly one year later without any explanation of the charges. Subsequently, I was subjected to unjustified harassment through a debt collection claim issued via a legal service, causing significant distress.
It is deeply concerning that Wind Tre S.p.A. appears to exploit foreign clients by providing verbal assurances via telephone that contractual issues have been resolved, only to issue surprise invoices and initiate debt collection actions months later. Such practices are not only unethical but may also constitute a violation of consumer protection laws under European Union regulations.
As an EU citizen, I will not tolerate such abusive practices. I demand:
Immediate cancellation of Invoice F2422477111 and the associated debt collection claim.
Written confirmation of the cancellation of the disputed contract and a clear acknowledgment that no further amounts are owed.
