Regarding: Unlawful Permanent Account Block – Breach of Stated Procedure

thehammerobba Vinted Username: thehammerobba Date: 05/03/2026 To: Vinted UAB – Customer Support & Trust & Safety Team support@vinted.com FORMAL CONSUMER COMPLAINT Regarding: Unlawful Permanent Account Block – Breach of Stated Procedure 1. Introduction I am writing to formally dispute the permanent block applied to my Vinted account (username: thehammerobba). This complaint is submitted as a consumer under applicable EU consumer protection law and the EU Digital Services Act. I am requesting immediate reinstatement of my account and its conversion to a Vinted Pro account. 2. Background My account had approximately 150 reviews, all 5 stars. I am a registered VAT number holder (Partita IVA) and all my sales activity on Vinted for the past year has been fully declared to the tax authorities. I had every intention of converting my account to Vinted Pro, as I was legally and financially prepared to do so. 3. Vinted's Stated Procedure – And How It Was Violated In its response to my support inquiry, Vinted stated the following: "We notified you about this about 12 days before blocking your account when we asked you to stop commercial selling or to move such activities to a Pro seller's account." This statement is demonstrably false. I have irrefutable evidence in the form of screenshots showing that ALL THREE notifications were sent on the exact same date: 27/02/2026. • Notification 1 – Initial reminder about commercial selling: 27/02/2026 • Notification 2 – 7-day restriction on selling: 27/02/2026 • Notification 3 – Permanent account block: 27/02/2026 All three escalation levels were applied on the same day – possibly within minutes of each other. I was given zero days to comply, not 12 to 14 as Vinted claims. I was in the process of converting my account to Pro when the permanent block was already applied, making compliance physically impossible. 4. Legal Basis for This Complaint Vinted's actions constitute a breach of its own Terms and Conditions, a violation of the principle of good faith in consumer contracts, and a failure to comply with the requirements of the EU Digital Services Act (DSA), specifically: • Article 17 DSA: Platforms must provide clear reasons for content/account restrictions and allow users adequate time to respond. • Article 20 DSA: Users must have access to an effective internal complaint-handling mechanism. Vinted's support has repeatedly failed to address the substance of my complaint. • Vinted's own Terms and Conditions, which describe a graduated procedure before permanent blocking – a procedure that was not followed. 5. Formal Requests I formally request that Vinted: 1. Immediately reinstate my account (username: thehammerobba); 2. Manually convert my account from Standard to Vinted Pro – as I was in the process of doing when the block was applied; 3. Confirm in writing that all my listings, reviews (150+, all 5 stars), and account history will be fully restored; 4. Provide a formal written explanation for why all three notification levels were applied on the same date (27/02/2026) contrary to stated policy. 6. Evidence Attached The following screenshots are attached to this complaint: • Screenshot 1: Initial reminder notification – dated 27/02/2026 • Screenshot 2: 7-day restriction notification – dated 27/02/2026 • Screenshot 3: Permanent block notification – dated 27/02/2026 7. Next Steps If Unresolved If Vinted fails to provide a satisfactory resolution within 14 days of this complaint, I will: • File a complaint with the European Consumer Centre (ECC) and the relevant national consumer authority; • Report the matter to the Digital Services Coordinator under the EU DSA; • Pursue the alternative dispute resolution (ADR) mechanism referenced in Vinted's own Terms and Conditions; • Publish a detailed account of this dispute on relevant consumer review platforms. I expect this matter to be treated with the seriousness it deserves. I have acted in good faith throughout and simply request that Vinted honour its own stated procedures. Sincerely, thehammerobba Vinted Account – 150+ reviews, all 5 stars Date: 05/03/2026

I am writing to follow up on my formal complaint submitted on 05/03/2026 (Case No. 14568968) regarding the unlawful permanent block of my Vinted account (username: thehammerobba). I have not yet received any response. As stated in my complaint, Vinted applied all three escalation levels, initial warning, 7-day restriction, and permanent block on the exact same date (27/02/2026), providing me with zero days to comply with their stated 12-14 day procedure. I kindly request an update on the status of my case and urge that this matter be escalated if no response has been received from Vinted. Thank you.