Unfair Extra Charges and Contract Breach

I booked a car via DoYouItaly for €414.55, with full insurance included. My voucher clearly stated that, if I chose not to take the supplier’s insurance, I could leave a deposit of €800 instead. However, when I arrived at Noleggiare Milano Centrale on 24/06/2025, I was told I must buy their “Platinum Protection” insurance for an additional €544.95, or I would not receive the car. This was coercion, as there were no alternative cars available and I was traveling with my daughter. In total, I paid €959.51, which is 131% higher than the original agreed price. Furthermore, on 07/07/2025, I was charged an extra €60.02 without any explanation. I contacted DoYouItaly and Noleggiare, but both refuse to take responsibility, despite the clear contradiction between the voucher and what happened at pickup. I kindly request Altroconsumo’s assistance to: 1 - Review my case and mediate with Noleggiare and DoYouItaly. 2 - Obtain a refund of €544.95 charged unfairly. 3 - Clarify and refund the unexplained €60.02 charge. - Attachments: DoYouItaly voucher Signed Noleggiare contract Payment receipts Email correspondence Thank you for your support in resolving this abusive situation. Booking Ref: DYI-171412812 Contract: MCL 5967 Name: Sergio Falsarella Jr. 📧 Email: sfalsarellajr@gmail.com 📞 Phone: +55 19 99102-0511

Dear Customer, Thank you for contacting us. Following your request, we have reviewed the documentation related to your contract MCL 7639, and we confirm that the charge of €437,00 corresponds to the purchase of the optional Platinum Coverage. This additional service was offered to you by our operators at the desk, and it was therefore included in the rental that was reviewed and signed by you at the time of pick-up. As clearly stated in Article 2 of our Terms and Conditions, which were accepted by you during the booking process, “the purchase of any accessory product or service is optional and entirely at the customer’s discretion and willingness.” Our staff is trained to present and explain all optional services, at the desk when picking up the car, but the final decision regarding their purchase lies solely with the customer. Moreover, we would like to highlight that once an additional service has been accepted and signed for in the rental contract, it becomes part of the agreement and is therefore non-refundable, even in the case of external coverage such as that offered by your banking provider. For what concerns the charge you mentioned, as previously confirmed, it is related to our Cross Border card. As you may know, our vehicles are normally allowed to circulate only whinin the Italian borders, while during your trip you visited Switzerland. Instead of applying the normal penalty for “Unauthorised use abroad” as set forth in Noleggiare’s Fee Schedule (€500,00), we decided to apply only the cross border. We remain at your disposal for any further information or clarification. Kind regards, CUSTOMER SERVICE NOLEGGIARE +39199201954noleggiare.it Il giorno mar 26 ago 2025 alle ore 20:45 reclami@altroconsumo.it ha scritto: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌