Articolo pagato e mai ricevuto

[1] HAI RICEVUTO UN RECLAMO DA MARCO R HAI RICEVUTO UN RECLAMO DA MARCO RMARCO R vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:@@REF_ID@8fca6f2a515b696608@REF_ID@@Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE MARCO RUGGIERO CODICE CLIENTE Ordine SSPZXRZJK PRATICA N. 12023629 TIPOLOGIA DI PROBLEMA Consegna DESCRIZIONE Spett. Jolly casa srlIn data [19/11/2024] ho acquistato presso il Vostro negozio online untavolo allungabile pagando contestualmente l’importo di [590€]compreso di spese di spedizione.Alla conferma dell’ordine, mi è stato comunicato che la consegnasarebbe avvenuta entro il [25/12/224]. Tuttavia, ad oggi,05/02/2025nonostante i ripetuti solleciti, non ho ancora ricevuto la merce.Vi invito pertanto a recapitarmi quanto prima, e comunque non oltre 15gg dalla data dell’ordine, il prodotto da me acquistato. In difetto,mi riservo il diritto di richiedere la risoluzione del contratto e ilrisarcimento dei danni subiti.Attendo un riscontro entro 7 giorni dal ricevimento della presente,valendo la stessa quale messa in mora ai sensi e per gli effettidell’art. 1219 c.c.Allegati:Conferma ordineRicevuta di pagamento Allegati *Screenshot_20241119_142436_com_android_chrome_ChromeTabbedActivity.jpg[3] *Screenshot_20241217_115134_com_android_chrome_ChromeTabbedActivity.jpg[4] *Screenshot_20241217_115145_com_android_chrome_ChromeTabbedActivity.jpg[5]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [6] PRIVACY [7]Links:------[1] . 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