Ordine non consegnato restituzione pagamento

[1] HAI RICEVUTO UN RECLAMO DA ANDREA S HAI RICEVUTO UN RECLAMO DA ANDREA SANDREA S vi ha contattato tramite il portale Reclama Facile, unservizio della nostra associazione che ha lo scopo di favorire lacomunicazione tra le parti per raggiungere una definizione amichevoledella controversia. COSA FARE PER RISPONDERE DIRETTAMENTE AL VOSTRO CLIENTE?Per inviare un riscontro direttamente al Vostro cliente è sufficienterispondere a questa email senza modificarla. In caso contrarioassicuratevi di includere nella vostra risposta il seguente codice diriferimento:Se risponderete al vostro cliente tramite altri canali il reclamo sulnostro portale resterà in sospeso, influenzando la valutazionepresente sulla piattaforma del vostro servizio clienti.NOTA BENE: * Il reclamo è stato redatto e inviato in autonomia dal vostrocliente. Altroconsumo non è stato coinvolto per valutarne il merito. * L'utente ha scelto di pubblicare il suo reclamo che è quindivisibile nella Bacheca dei reclami sul nostro sito e può essereindicizzato dai motori di ricerca: anche la vostra risposta sarà resapubblica nella medesima pagina per garantirvi il diritto di replica.Raccomandiamo di non includere nella risposta dati personali o altreinformazioni che non desiderate divulgare. Eventuali allegati restanosempre privati.Hai domande sul servizio Reclama facile? [2] LA RICHIESTA DEL VOSTRO CLIENTE: NOME CLIENTE ANDREA SURGO NUMERO FATTURA GP_30264 PRATICA N. 12799838 TIPOLOGIA DI PROBLEMA Consegna DESCRIZIONE Spett. Jolly Casa S.r.l.In data 01/05/2025 ho acquistato presso il Vostro negozio online unLibreria arte povera Art. 386 pagando contestualmente l’importo di€ 290 incluse spese di spedizione.Alla conferma dell’ordine, non mi è stato comunicato la data diconsegna. Tuttavia, la merce dopo un mese dall'ordine non mi è statarecapitata.Tale ritardo mi ha causato un grave danno poiché ero in fase diarredamento casa per trasferimento abitazione.Richiedo pertanto il risarcimento di tutti i danni sopra descritti, dastimarsi complessivamente in € 290, pari all'importo pagato. Viinvito a corrispondermi quanto prima tale somma tramite riaccreditosul mezzo di pagamento utilizzato per l’acquisto.In mancanza di un riscontro entro 15 giorni dal ricevimento dellapresente, non esiterò ad adire le vie legali a tutela dei mieidiritti.Allegati:Conferma ordineRicevuta di pagamento Allegati * Screenshot_20250501-123953.png [3] * Screenshot_20250501-123932.png [4]trackingId:Cordiali saluti, Altroconsumo CONDIZIONI D'UTILIZZO [5] PRIVACY [6]Links:------[1] . 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